Account Manager - Italy 🇮🇹

Job description

**Our Mission ⚖️** At Doctrine, we're building Europe's leading legal AI platform. Our belief? Law shouldn't be slowed down by repetitive tasks. It should be augmented by a specialised AI, designed to understand, analyse and produce legal reasoning at the highest standard. Our ambition? To help legal professionals work with greater reliability, efficiency and peace of mind, through a single, comprehensive and secure platform. Today, 27,000 legal professionals across five countries (France, Italy, Germany, Spain and Luxembourg) trust us to do just that. Our growth is guided by a clear approach: a global vision, grounded in a deep understanding of local specificities. Behind this ambition, a team of around 250 people, united around one goal: supporting lawyers and legal professionals at every stage of their work, from research to drafting. And we're just getting started. **The Context & The Role** Join our Sales team as an **Account Manager** to drive Doctrine's growth in the Italian market from our Milan hub or from our main office in Paris. Your role will combine commercial excellence with Customer Success expertise to maximize portfolio value and secure lasting partnerships, working closely with the Account Executive (AE) teams. Our sales team is organized like many B2B SaaS companies: BDRs handle pre-sales qualification and prospecting, AEs negotiate the sale, and AMs (you!) are in charge of the post-sales commercial relationship. ### Your missions : - Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience. - Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts. - Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns. - Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine. - Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events. ### The Ideale Profile : - You have at least 2 years of experience in sales, customer success, or account management. - You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities. - You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence - Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them. - You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment. - Native in **Italian**, with proficiency in **French** or **English**.