Account Manager (LATAM Markets)

Job description

ABOUT US: ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed —while embracing every step of the journey. Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! ABOUT THE ROLE: As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth. This role can be based in Malta, Dubai, Serbia or Gibraltar. WHAT YOU'LL BE DOING: Act as the primary point of contact for assigned clients. Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty. Support client onboarding and guide them through integrations and product launches. Work with internal teams to deliver timely solutions and meet client needs. Collect, organize, and share promotions from providers with clients. Identify opportunities for upselling and cross-selling products and services. Provide regular updates and KPI reports to clients and management. Monitor the respective iGaming market and advise clients on relevant opportunities. Resolve client issues quickly and effectively to maintain service excellence. Participate in industry events and client meetings when required. WHAT WE ASK OF YOU: 1–2 years’ experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must). Track record of building client relationships and contributing to account growth. Strong interpersonal and negotiation skills. Commercially minded with good analytical and problem-solving abilities. Fluent in Spanish and English (spoken and written). Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus. A proactive, adaptable, and professional approach to work Willing ness to travel for client meetings and business events. WHAT WE GIVE YOU IN RETURN: A detailed company training on highest standards. A chance to work in friendly and supportive culture. Tremendous growth opportunities in a large fast moving international company. Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips. Private health insurance Breakfast & lunch provided once a week in the office Cloudigo app discounts Wellness allowance #LI-Onsite #LI-KK2