Account Manager Lead - Corporate

Job description

## About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ## How we work - **High-velocity:** Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - **Impact not job titles:** We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - **AI first:** We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - **Excellence everywhere:** Everything we do should match the quality of our AI models. - **Global team:** We prioritize your talent, not your location. ## What we offer - **Innovative culture:** You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - **Growth paths:** Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - **Learning & development**: ElevenLabs proactively supports professional development through an annual discretionary stipend. - **Social travel**: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - **Annual company offsite:** Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - **Co-working**: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ### **About the Role** As the Corporate Account Manager Lead, you'll lead a team of Account Managers across our highest-velocity, highest-volume post-sales segment. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value across a large, fast-moving book of accounts. This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and Corporate is where that scale shows up first - more accounts, more velocity, and less room for anything that doesn't repeat well. The decisions you make around segmentation, playbook design, and how AI agents and automation get embedded into everyday AM workflows will define how this motion performs as volume keeps growing. Making ElevenAgents the agent of choice across the Corporate portfolio is a core part of that expansion playbook. **You will:** - Lead, coach, and develop a high-performing Corporate Account Management team, owning team quota performance, retention, expansion, and cross sell goals across a high-volume book of business. - Drive revenue outcomes as a core mandate - building a team culture where expansions and cross-sells are owned with the same rigor as any quota-carrying sales function. - Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption that hold up across hundreds of accounts, not just a handful. - Embed AI agents and automation into AM workflows by default, so the team can manage growing volume without simply adding headcount. - Champion AI fluency across the team: set expectations, build capability, and create an environment where every AM is actively experimenting with and adopting AI-powered approaches to their work. - Set strategic direction for how the Corporate segment is structured and staffed as the business scales, partnering closely with RevOps, Comp/Finance, and CX leadership. - Represent the voice of the customer in leadership discussions, influencing roadmap, tooling, and revenue strategy. ### **Requirements** - 5+ years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS, ideally with meaningful exposure to high-volume, transactional or corporate-segment books of business. - Proven track record of owning and exceeding revenue targets (renewals, expansion, NRR/GRR, cross sell), with a clear commercial instinct. - 2+ years of direct people leadership experience - managing AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for building a high-performance, feedback-driven culture grounded in accountability and customer impact. - Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work gets designed and executed. - Strong player-coach mindset: comfortable managing accounts directly while leading others to excel in their own portfolios. - Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling) adapted for a high-volume, scaled motion. - Strategic operational thinking: able to make sound calls on segmentation, playbook design, and process at scale as account volume grows. - Strong analytical and operational skills: adept at using data to identify performance trends, optimize workflows, and forecast outcomes across a large book. - Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Lemlist, Sigma) and capable of improving data quality, visibility, and usage insights across the team. ### **Location** This role is remote-first, so it can be executed from anywhere in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in New York or San Francisco where you can work out of our office, but it's not a requirement. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.