Account Manager - Local Payments

Job description

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. ### What you'll do - Identify, approach, and onboard new merchants across various industries to use our payment services (e.g., POS terminals, QR payments, e-wallets). - Build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction. - Negotiate merchant discount rates (MDRs), commercial terms, and service agreements. - Collaborate with internal teams (e.g., product, tech, and operations) to support smooth onboarding and integration. - Serve as the main point of contact for merchant queries, support, and escalations. - Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities. - Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space. ### What we expect from you - Bachelor’s degree in Business or a related field. - 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce. - Proven experience in closing deals and managing a high-volume portfolio. - Excellent communication, presentation, and negotiation skills. - Customer-focused mindset with a strong drive to exceed targets and KPIs. - Self-starter with strong organizational and time management abilities. - Ability to coordinate with international partners and stakeholders. - Proven track record of meeting or exceeding quotas and receiving positive customer feedback. - Can speak and understand Mandarin Chinese is a plus.