Account Manager, LOVB

Job description

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. THE ROLE The Account Manager, League One Volleyball (LOVB), is a virtual position that will serve and oversee the complex management and execution of individual, group and administrative travel for LOVB. This position will provide the highest personal service to the coaches, athletes and staff members of LOVB. The ideal candidate is a creative and analytical thinker with strong travel expereince and demonstrates exceptional organizational abilities, superb interpersonal skills, multitasking skills and excellent time-management. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Arrange all aspects of individual travel including GDS domestic air, hotel, and car bookings. Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings. Calculate and perform exchanges including group and individual travel. Manage group hotel and bus contracts and invoicing to meet monthly deadlines. Provide excellent customer service to both external and internal customers via phone and email correspondence. Manage client relationships (both internal and external) as it relates to work assigned. Provide emergency and after-hours service to travelers, especially during peak client event months Coordinate communication of traveler itineraries and changes with client. Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. Accurately and timely data management. Remain informed of all airline rules and regulations and current affairs. Maintain a professional working relationship with the clients while representing the Company. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required. Preferred Education, Experience, Knowledge, Skills, and Abilities : Proven record of successful relationship building and maintence Knowledge of Sabre or similar GDS Knowledge and experience of the airline industry Individual and group booking experience and knowledge Understanding of visa and country legal document requirements Knowledge of general office PC-based programs, including Microsoft Office 365 Strong judgment and decision-making skills Exceptional communication skills, both written and verbal Ability to produce accurate work under the stress of and meet ticketing deadlines CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence: Exceed all service expectations with our customers, partners, and each other. Create value by enriching people's lives. Do the right thing and bring others along with us — always. Propel the power of diversity in thought, team, and experience. Partner to generate win-win solutions . Ignite and empower our team's entrepreneurial spirit. Exude respect and gratitude — treat others as you want to be treated. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $45,000 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $60,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.