Account Manager- Merchant Services

Job description

Description Position Summary Huntington National Bank is seeking a detail-oriented and service-driven Merchant Services Account Manager to join our Commercial and Large Account team. This role is responsible for the day-to-day operational management of merchant services relationships and works in close partnership with the Merchant Services Relationship Manager to ensure seamless client support and execution. The ideal candidate is highly organized, responsive, and thrives in a fast-paced environment where accuracy and follow-through directly drive client satisfaction and retention. Key Responsibilities: Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests. Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments. Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support. Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete. Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters. Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager. Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures. Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention. Key Responsibilities Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests. Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments. Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support. Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete. Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters. Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager. Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures. Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention. Travel: Occasional travel may be required to support client meetings and team initiatives Basic Qualifications: Bachelor’s Degree 10+ years experience in merchant services, payments, financial services, or account/client support roles. 10+ years experience managing multiple priorities and deadlines simultaneously. 10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook). Preferred Qualifications: Excellent communication and interpersonal skills, with a client-first mindset. Detail-oriented with a commitment to accuracy and follow-through. Ability to work collaboratively in a team-based environment and support senior team members. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.