Account Manager - Mexico City

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider One product suites, Business Reviews, renewal processes, contract negotiations. ### What You Will Do - Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings. - Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. - Analyzing stakeholder mapping and setting the overall strategy to capture the right frequency in touchpoints. - Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. - Assisting sales with upselling and initiating opportunities with the right product and the right contact. - Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in the existing customer portfolio. - Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets, ensuring the best customer experience and success recognition. - Achieving customer advocacy goals with the marketing team, with success stories, testimonials, and so on. - Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider One Product and Strategic Roadmap execution. - While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects. ### What You Will Need - A university degree in Business, Marketing, Engineering, or related fields. - 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. - Strong communication skills in both writing and speaking (English & Native Language). - A high sense of responsibility and accountability. - Strategic thinking with excellent project management skills. - Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus. - Proven track record of using sales and persuasive skills. - Experience in negotiating and navigating contracts and legal discussions. - Adaptability to a fast-paced, high-growth, rapidly changing environment. - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. - Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database Administrators, and Data Scientists). - Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts. - Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required. ### What We Offer - Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories.