Account Manager, Midlands

Job description

## Account Manager, Midlands Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager to join our Midlands team. This is a hybrid role. In this role, you’ll help us cultivate existing relationships with top restaurant partners and leverage data insights to maximise their online sales and growth. Get to know our [Commercial](https://careers.deliveroo.co.uk/the-commercial-team/) team — what drives us, how we work, and what you can expect. ### What You’ll Be Doing You’ll be joining the Regional UK and Ireland team. The U.K. & Ireland are our domestic and most mature markets, where our commercial experts manage relationships with the most exciting restaurants across local regions to drive marketplace performance. Here’s what your day-to-day might look like: - **Grow restaurant partnerships:** Maintain and expand commercial relationships with top Midlands restaurant partners through regular face-to-face and remote consultation. - **Optimise commercial performance:** Analyse operational data and industry trends to advise partners on driving higher order volumes and accelerating growth. - **Commercial negotiation:** Lead commercial discussions to successfully negotiate and renew high-value partner contracts and terms. - **Drive operational efficiency:** Partner with internal restaurant and rider operations teams to streamline regional delivery performance and resolve operational bottlenecks. - **Act as a local market expert:** Serve as the strategic face of Deliveroo within your assigned territory, travelling across cities from Birmingham, Nottingham, Leicester, and the wider Midlands region. ### What You’ll Need to Thrive **Essential** - **Proven relationship management:** Significant experience managing accounts or cultivating impactful business-to-business relationships. - **Commercial and data acumen:** Strong financial awareness with the ability to interpret datasets to identify growth trends and influence partner decisions. - **Strategic communication:** Excellent communication and relationship-building skills, with a track record of handling partner negotiations confidently. - **Autonomy and adaptability:** A self-motivated mindset with the ability to work independently, organise your time effectively, and thrive whilst being out on the road meeting partners. - **Target-driven focus:** A results-oriented approach with a proven ability to achieve growth targets and deliver measurable business outcomes. **Nice to Have** - **Fast-paced sector experience:** Prior experience working within a dynamic, high-growth technology or commercial company. ### Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 **Make a visible impact every day** Your work directly improves experiences for customers, partners and riders. 🌱 **Learn fast in an entrepreneurial environment** Work close to the market with autonomy, pace and real responsibility. 🧠 **Build a career, not just a role** Stretch yourself, develop new skills and grow as the business evolves. 🌎 **Deliver together in an inclusive culture** Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. ### Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. ### Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!