Account Manager - Mississauga

Job description

Are you a motivated, high energy, customer centric individual? If you answered yes, this may be the opportunity for you! We are looking to elevate our customer experience and need strong Account Managers to support this! The Account Manager (AM) is responsible to drive growth and maximize retention of a portfolio of assigned accounts. The AM creates demand, identifies new opportunities within their portfolio and creates solutions aligned to their customer needs. The AM acts as an advocate for their customers, driving continuous improvement and collaborating with key stakeholders at Bison to deliver on customer commitments. Account Managers will leverage their knowledge of Bison’s modes, services, technologies, and process to retain and grow customers within their portfolios through the sale of diverse products and services. Account Managers will primarily engage with their customers using video, phone, or email, however in-person connections with their assigned customers are encouraged where it makes sense based on circumstantial or geographic factors. Specific Responsibilities include: Creating and expanding customer relationships across functional departments within the customer supply chain through regular customer meetings and connections. Conducting regular business reviews, leveraging internal data and market intelligence to gain customer insights that aid in uncovering new opportunities for growth. Negotiating rates as required for the successful onboard of new business and transactional loads and working with the customer to improve rate quality on existing business. Maintaining a record of sales related activities in Bison CRM including updating contacts, recording meetings, and creating opportunities where appropriate. Acting as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources. Regular review of their portfolio customer’s revenue, OR and service performance results to monitor and drive account health. Proactively reviewing of the customer’s operational plan and volume expectations to ensure they are being adhered to by both Bison and the customer. Identifies and implements process improvements and cost avoidance for Bison and the customer. Understanding of rate, billing, and accessorial agreements to facilitate accurate and timely invoicing and collection practices. Other duties as assigned. Our Ideal Candidate will possess: High school diploma or equivalent (bachelor’s degree in a related field preferred). 1-3 years proven experience in account management, sales, freight brokerage, or logistics operations. Strong negotiation and communication skills with the ability to build and maintain professional relationships. Excellent problem-solving abilities and the capacity to thrive in a fast-paced, deadline-driven environment. Familiarity with transportation management systems (TMS) and Customer Relationship Management (CRM) technology considered an asset. Proficient in using technology and software applications such as Microsoft Office Suite. Strong organizational skills and attention to detail to effectively manage multiple tasks simultaneously. Understanding of transportation regulations, compliance, and industry best practices. Ability to work independently as well as collaboratively within a team environment. Flexibility to adapt to changing priorities and willingness to go the extra mile to meet client and company needs. Bilingual (French) considered an asset, not a requirement. Shift and schedule: The successful candidate will be required to work full‑time from our Mississauga office from Monday to Friday, 08:00-17:00. This job is classified under NOC Code: 64101 #LI-Onsite Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams About Bison: • Celebrating over 50 years in Business • Active in giving back through Corporate Social Responsibility and Charitable Giving • Committed to environmental sustainability Bison Transport is committed to Diversity and Inclusion in the Workplace.