Account Manager – North America

Job description

## **Account Manager – North America** ### **Location** India (Remote) Working Hours: **5:30 PM – 2:30 AM IST (8am to 5pm EST overlap)** --- ## **About Docsumo:** Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars. At Docsumo, we're on a mission to revolutionise how businesses handle data. We empower companies to: ## - Boost efficiency by 6-10 times. ## - Make quick, accurate decisions from unstructured information. ## - Scale operations effortlessly through innovative technology --- ## **Role Overview** We are seeking an experienced **Account Manager** to focus on **expansion, and growth of large accounts across the North America market**, including **enterprise and mid-market customers**. This role is part of the sales organization and is responsible for driving increased product adoption within existing accounts. You will manage and expand relationships with complex, multi-stakeholder organizations such as **Nomura, SVB, Intertek**, and similar large global customers. The role requires strong stakeholder management skills, a consultative sales approach, and the ability to identify and drive additional use cases across teams. --- ## **Key Responsibilities** - Carry a quarterly & annual sales quota and pipeline generation in existing customers - Own and grow a portfolio of **large accounts (enterprise and mid-market)** with a primary focus on account expansion and retention - Build and maintain strong relationships with **senior technical and business stakeholders**, including CTOs, Engineering Leaders, and their direct reports - Proactively engage customers through **email, calls, and virtual meetings** to drive adoption and uncover growth opportunities - Understand how various teams within an organization are using the product and **identify additional use cases and expansion opportunities** - Conduct **solution-oriented product demonstrations** tailored to different teams and stakeholder needs - Position the product by showcasing **relevant customer success stories and internal use cases** - Collaborate closely with **Product, Customer Success, and Engineering** teams to ensure alignment on customer needs and successful execution - Maintain accurate account plans, expansion pipeline, and activity tracking using CRM tools - Monitor market trends and customer requirements within the **North American SaaS and technology landscape** --- ## **Requirements** - **5+ years of experience** in Account Management, Customer Expansion, or Sales roles within B2B SaaS - Ability to cold call CXOs to understand customer pain points & journeys. - Proven experience managing and expanding **large accounts across enterprise and mid-market segments** - Strong ability to engage with **technical stakeholders** and conduct executive-level conversations - Experience in running **software demonstrations and solution discussions** - Excellent **written and verbal communication skills**, with a structured and persuasive approach - Strong consultative selling and relationship management capabilities - Prior experience working with **North American customers** and operating in EST time zones - Comfortable working **EST hours from India** --- ## **Preferred Qualifications** - Experience with **Document AI, OCR, automation platforms, or enterprise software solutions** - Exposure to regulated or complex industries such as **BFSI, FinTech, or large global services organizations** - Familiarity with CRM platforms such as **HubSpot, or similar tools** --- ## **Success Metrics** - Growth in account value through expanded product usage - Increased adoption across multiple teams within the same customer organization - Strong customer satisfaction and long-term retention - Consistent and predictable expansion pipeline