Account Manager (Online Business)

Job description

At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! This position is Paris-based. ☎️ OUR B2B TEAM “Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.” The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards. - For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms. - As for Card-Linked, Account Executives are in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing these long-lasting partnerships. - Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants. Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast! 🎯 WHAT YOU WILL DO As an Account Manager (Online), your main mission will be to grow your portfolio of e-commerce partners in France and build a strong relationship with them. You will report to the Head of Online Business. You will be in charge of your own portfolio of brands, and work closely with other teams such as Marketing, Business Operations, Product, Data, and Tech. The Online Business has 3000 partners, including top e-commerce brands such as Amazon, Apple, Hotels.com, Nike, and more. It has experienced a 20x revenue growth over the past 2 years, generating over €500 million in annual revenue for our partners last year. Your responsibility will be to sustain this growth and help brands expand their business through Joko. Additionally, you will negotiate the best deals for our users. To achieve this, you will: - Develop and manage a portfolio among 3000 online partners displaying offers on Joko. - Negotiate commercial deals and special offers with brand partners and develop a comprehensive marketing plan to assist them in achieving their marketing strategy by reaching Joko users. - Ensure close monitoring and analysis of our partnership performances in collaboration with the Marketing and Data teams. - Leveraging banking and browsing data analysis to gather a clear vision of your partners’ market trends, and use this knowledge to perfectly tailor your offer proposal. - Creating strong and long-lasting relationships with your partners (day-to-day relationship management, securing regular formal and informal touchpoints -meetings, live events…) - Make sure that our partners benefit from all of our top features like BNPL (Buy Now Pay Later), coupons, price tracking, etc. - Help Joko expand internationally (starting with the US) by leveraging French partnerships to launch offers in the US. You will also work to make the Online business grow by: - Working with the Product and the Bizops teams to improve processes and build solid foundations to scale our department at Joko, in France, and abroad - Contributing to the design of the commercial and onboarding strategy - Working closely with the Marketing team, by establishing a robust communication roadmap to effectively reach our users with our top brands. 👀 WHO WE'RE LOOKING FOR - Preferred experience: You have 2-5y experience in Commercial roles, Consulting or Startups. - Education: You have graduated from a top-tier business or engineering school. - Languages: You are fluent in French and English, written and spoken. - Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver. - Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success. - Business sense: A keen ability to quickly grasp people's needs, surpass goals, and close deals. - Analytical skills: you love analyzing data and making informed decisions. - Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges. - Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders. - Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: - Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. - Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: - 💸 Top-market compensation - 📈 Equity for everyone with the chance to own a piece of what you build - 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills - 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings - 💪 Contribution to your ClassPass subscription - 🍼 8-week leave paid 100% for the second parent - …and much more, check the full list here https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&v=e2baac50c1844149a219895e0d1c2912! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments - For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). - For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.