Account Manager (Pharma/MarTech domain)

Job description

**Viseven Group** is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele. Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe. **Role description:** As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from Viseven's portfolio, and collaborate with cross-functional teams to ensure customer success and sustainable revenue growth. ### Responsibilities: - Build trusted relationships with customer decision-makers and stakeholders across regions. - Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs. - Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities. - Manage account profitability, annual and quarterly budget planning, and financial performance. - Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned. - Coordinate communication between customers, regional teams and internal Viseven functions. - Monitor solution and service adoption, proactively address blockers and drive continuous improvement. - Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management. - Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans. - Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution. - Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations. - Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team. - Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue. - Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side. - Conduct sales research and identify new sales opportunities. - Create and implement workflow and process improvements to enhance current operational processes. - Document processes and maintain sales department records. - Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts. ### Required Skills & Experience: Location: APAC region, Japan preferred Languages: **native/fluent in Japanese and English** - 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred). - Proven experience managing enterprise client portfolios with account budget planning and P&L management. - Strong client engagement skills with the ability to work at both strategic and operational levels. - Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams. - Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset. - Understanding of the **pharmaceutical industry** and **digital transformation trends** is a plus. - Experience working with the **Japanese market** is required. - Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement. - Experience with CRM systems (Salesforce or equivalent) and forecasting tools. Soft Skills: - Proactivity, curiosity, and eagerness to learn. - Adaptable and comfortable navigating change. - Strong listener who communicates clearly and with empathy. - Team player who collaborates across functions. - Confident in giving and receiving feedback. - Able to handle complexity, resolve conflicts, and keep things moving forward.