Account Manager, Premium Membership Services at thefloridapanthers | AI Job Board

Job description

Organization Overview:

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Account Manager, Premium Membership Services

Organization: Florida Panthers Hockey Club / Sunrise Sports & Entertainment
Department: Client Service
Reports To: Manager, Premium Services
FLSA Status: Exempt (Salaried)
Employment Type: Full-Time
Location: Amerant Bank Arena, Sunrise, FL — On-Site
Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

Sunrise Sports & Entertainment is seeking a driven and client-focused Account Manager to join our Premium Membership Services Team. In this role, you will serve as the primary point of contact for an assigned portfolio of Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium, delivering a consistently elevated experience that reflects the standard of our brand.

The Account Manager is responsible for achieving revenue objectives through renewals, retention, upselling, and upgrades, while building long-term, trust-based relationships with high-value clients. This individual will proactively identify client needs, resolve concerns with urgency, and curate exclusive premium experiences that reinforce the value of membership. Success in this role requires a disciplined approach to relationship management, a strong command of revenue performance metrics, and a genuine commitment to service excellence across all touchpoints.

Essential Duties & Responsibilities

Client Relations & Service

Serve as the primary liaison for Premium Territory Members & Suites across all events at Amerant Bank Arena and War Memorial Auditorium, including overseeing the full renewal cycle from contract preparation through invoicing and client communication
Develop and maintain strong, trust-based relationships with Premium Territory Members and Suite holders through proactive outreach and engagement
Respond to all client requests, concerns, and inquiries ensuring a professional and timely resolution
Assist and support special events for Premium Territory Members such as networking/social events, meet & greets, and Members-Only events
Work cross-functionally with internal departments to ensure the Member experience exceeds expectations
Assist Premium Territory Members and general guests with mobile ticketing, game day logistics, member events, and arena programming
Conduct off-site and on-site meetings with Premium Territory Members to build relationships and explore cross-selling and upselling opportunities
Serve as on-site Member Experience representative for events; primary point of contact for guest needs during NHL games, concerts, and arena activations at Amerant Bank Arena and War Memorial Auditorium as needed

Sales Strategy

Consistently meet or exceed individual and team performance goals tied to an assigned portfolio of Premium Territory Members and Suite accounts
Drive revenue growth through timely renewals and strategic upselling of Nightly Suites, Group tickets, Partial Plans, concerts, and special events
Partner cross-functionally with the Sales Team to ensure continuity and consistency throughout the client lifecycle

Operations & Reporting

Maintain accurate and up-to-date client records within the Salesforce CRM system to support pipeline management, reporting, and strategic account planning
Draft and execute Suite Lease contracts for Annual Suite Renewals
Perform other duties and special projects as assigned

Qualifications

Education: Bachelor's degree in Business, Sports Management, Marketing, or a related field preferred
Experience: Minimum of 2 years of experience as an Account Executive in Ticket Sales, Groups, Service, or account management within sports or live entertainment; Premium Service experience managing Suite Leases is preferred
Client-Focused: Genuine commitment to delivering exceptional client experiences, building long-term relationships, and maintaining a high standard of service that drives retention and loyalty across a diverse client base
Sales Skills: Demonstrated track record of meeting or exceeding revenue targets and client retention goals, with experience managing premium or high-value client relationships
Technical Proficiency: Familiarity with SeatGeek ticketing platforms (Unify and Amplify) and Salesforce CRM preferred; Microsoft Office Suite (Word, Excel, PowerPoint) required
Core Competencies: Strong work ethic with the ability to thrive in a fast-paced, high-pressure environment; demonstrates resilience, adaptability, and composure under adversity
Communication Skills: Empathetic communicator with strong interpersonal skills and a genuine commitment to understanding and serving client needs
Flexibility: Willingness and ability to work evenings, weekends, and holidays as required by event and game schedules

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, including nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.