Account Manager (Profit Recovery)

Job description

#### **About Threecolts** Threecolts is the leading software suite for online & offline consumer brands (Amazon, Walmart, Target, Shopify, eBay, etc.). We’ve built a powerful ecosystem of software solutions to help businesses grow smarter — from revenue recovery and retail finance, to multichannel operations and pricing optimization. With over 500 employees globally and strong backing, we’re scaling fast across new markets and new partner channels. #### **Who We Are** We’re a global team built for speed, trust, and impact. As an AI enabled company, AI is integrated across Threecolts from development through to operations, empowering teams to move faster, build better, improve quality, and make more informed decisions. We hire exceptional people from all backgrounds and give them the autonomy to move fast and the accountability to deliver, where you will wear multiple hats, take ownership of challenges, and proactively solve problems beyond your immediate scope. Change is constant, ambiguity is part of the deal, and clear, concise communication is how we stay aligned, so when in doubt, bring people in. **🚀 What You’ll Do** Own a portfolio of Amazon and Walmart sellers, with accountability for delivering consistent, measurable financial outcomes through our profit recovery services. The role is hands-on, combining customer ownership with operational oversight to ensure execution quality and retention. Maintain end-to-end visibility across audits, claims, and recovery workflows, ensuring activity is progressing accurately and at pace. Identify delays, gaps, and missed recovery opportunities early, and drive them through to resolution in partnership with Service Delivery teams. Analyse account-level data to uncover discrepancies, recovery opportunities, and performance trends. Translate findings into clear, actionable insights, ensuring customers understand both the value delivered and where further gains can be made. Manage day-to-day customer relationships, setting expectations, handling queries, and maintaining strong engagement. Identify opportunities to introduce additional Threecolts products and services where relevant, contributing to expansion across the portfolio. Operate with consistency and structure across all accounts, ensuring no work is missed, no opportunity is overlooked, and customers receive a reliable, high-quality experience. **🛠️ What’s Required** - 3–6+ years of experience in Account Management, Customer Success, or client-facing roles within SaaS, e-commerce, marketplaces, or data-driven services - Proven experience owning a portfolio of customers with responsibility for retention and ongoing performance - Strong analytical capability — confident working with Excel / Google Sheets (data manipulation, trend analysis, identifying discrepancies) - Experience operating in data-heavy, operational environments where accuracy and follow-through are critical - Ability to manage multiple accounts simultaneously while maintaining clear visibility, prioritisation, and control - Strong communication skills — able to translate complex data into clear, actionable insights for customers - Experience working cross-functionally with operations, delivery, or product teams to resolve issues and drive outcomes - Familiarity with CRM systems (Salesforce or similar) for account tracking and workflow management - Experience within the Amazon / Walmart ecosystem or similar marketplace environments is strongly preferred **🌟 What We’re Looking For** You are a hands-on operator who takes full ownership of your accounts. You don’t wait for issues to surface, you proactively identify them and drive resolution. You are comfortable working with data and use it to guide decisions and conversations. You combine customer focus with commercial awareness, understanding that delivering value and driving retention are directly linked. You are detail-oriented but not slow, you can move quickly while maintaining a high standard of accuracy. You are accountable, consistent, and reliable. Customers trust you because you deliver, and internal teams trust you because you stay on top of the detail and follow through. #### **💰** Compensation Perks and Benifits - Salary: £50,000 base salary, £80,000 OTE - Healthcare coverage - Pension and paid time off, including sick leave - Fully remote/hybrid working