Account Manager / Senior Account Manager - Business Information

Job description

MISSION: Responsible for the retention and development of ongoing relationships between Coface and its key clients in order to: - Secure the existing business with the clients and grow the accounts by penetrating more volume from the key clients - Play a key role between the key clients and internal cross functions to provide high standard service to the clients. MAIN RESPONSIBILITIES: • Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners; • Attracts potential customers by answering product and service questions and suggesting information about other products and services; • Be in contact with clients and partners on product or service problems by clarifying the customer’s complaint, and providing the best solution to solve the problem, following up to ensure resolution; • Timely resolution of customer grievances in Turnaround time indicated in contracts; • Coordinate with Legal / Compliance departments in resolution of regulator complaints; • Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents; • Follow up with clients on actual usage of reports and discuss potential increase of new reports; • Prepare presentations, Graphs and analytical reports as required; • Be responsible for negotiations with clients on renewal of contracts and pricing; • Responsible for derogation request if required on products, contracts and pricing. TECHNICAL: • Demonstrates proactive attitude with client Focus • Demonstrate ability to complete task accurately and on time with minimum supervision. • Demonstrates teamwork both with function and across functions to achieve the overall company goals • Able to understand the problem and effectively communicate the solution to the commercials/customers • Sound knowledge about the process and guidelines and the requirements of the commercials/ clients • To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started. • Strong interpersonal skills and able to work well with all levels across the region • Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team • Beneficial to have certificate or degree in Finance / Management or related disciplines. • Information or data background • Experience in Financial/ Business Information industry • Min 5 years Client services or Account management background Flexible working model after the 6th month Great place to work: central and modern office Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program… Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Health care At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!