Account Manager (Strategy & Client Growth)

Job description

[https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/472166d9-59f7-43c0-b1e4-4f33434a0214/Copy%20of%20Careers%20Page%20Visuals%20(4).png] ABOUT US Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam. ABOUT THE ROLE We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers. Please note that only applicants from the EMEA region will be considered. KEY RESPONSIBILITIES: - Strategic Relationship Management (45%): - Owning the day-to-day client relationship. - Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals. - Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs). - Navigate high-level client friction and build deep, executive-level trust. - Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts. - Retention, Expansion & Retainer Growth (45%): - Own Net Revenue Retention (NRR) targets across your client roster. - Identify retention risks early and build proactive expansion roadmaps for each account. - Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers. - Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting. - Production Oversight & Alignment (10%): - Maintain high-level visibility on project milestones via project manager. - Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds. WHO YOU ARE: - 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency. - Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers). - Proven track record of growing client accounts and closing retainer renewals. - Exceptional written and spoken English with elite presentation skills. WHAT WE OFFER: - Standard Creative Milkshake Stipends (mental health, healthcare & internet) - Remote-first & flexible work culture - Generous PTO - A collaborative, creative, ridiculously fun team - Learning & career development [https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/eae09a38-11f7-4ab2-91db-cde830e1915d/Copy%20of%20Careers%20Page%20Visuals%20(5).png]