Account Manager TELUS Health – Employer Solutions (segment SMB)

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. At TELUS Health, we are committed to building the healthiest communities and workplaces on the planet. As a global health and wellbeing provider encompassing physical, mental and financial health, our team of nearly 10,000 team members is dedicated to solving the most pressing issues facing citizens, healthcare professionals, employers, and employees around the world. We’re on a mission to be the most trusted wellbeing company in the world. Join our team We are building a team of extremely motivated people from different fields of expertise such as science, engineering, commerce and design to combine human knowledge, empathy with technology and processes in order to create the ideal virtual health solution. As a member of this team, you will be part of a highly dynamic and innovative team, laser-focused on creating a health enriching community built on trust, warmth, and dignity, with the goal of creating value for all our partners through a technology-enhanced care ecosystem. Position Summary We are seeking an Account Manager responsible for developing and managing strategic account relationships for a portfolio of small and medium-sized accounts nationwide. In this dynamic role, you will develop and execute comprehensive account strategies to drive revenue growth while building and maintaining strategic relationships with executive-level customers. You will collaborate with internal stakeholders to deliver exceptional customer value and client experience. identify growth opportunities and implement account expansion initiatives. Your responsibilities will also include ensuring customer success and satisfaction through proactive relationship management and driving business results by leveraging cross-functional partnerships. The ideal candidate will bring proven experience managing B2B customer accounts combined with strong strategic thinking and business acumen. You will demonstrate excellent stakeholder management and communication skills, with a track record of driving revenue growth and customer retention. You should be able to work collaboratively across departments and bring a self-motivated, results-oriented mindset to everything you do. Key Responsibilities Client Retention and Renewal Manage and execute renewal strategies for existing small and medium business clients to ensure high retention rates and customer satisfaction Build and maintain strong relationships with key decision-makers to secure contract renewals and long-term partnerships, Organic Growth Management Identify and capitalize on expansion opportunities within the existing customer base Develop and implement account growth strategies to increase revenue through upselling and cross-selling TELUS Health solutions Conduct regular business reviews with clients to understand evolving needs and position relevant solutions New Customer Acquisition Drive new business growth through targeted campaigns and qualified leads generated by various TELUS business units Develop and execute sales strategies to convert prospects into customers within the small and medium business segment Collaborate with marketing and business development teams to optimize lead conversion rates Qualifications University Degree in business or marketing Experience in the Groups Benefits sector, Employee Assistance Programs industry and/or HR solutions would be a strong asset Min 3 years of stable and successful B2B Sales or Key Account Management experience Proven sales track record in meeting or exceeding organizational goals Ability to work independently in a dynamic, fast-paced environment Desire and dedication for a long-term professional career Superb and polished presentation skills including the ability to develop and effectively deliver presentations in person, or virtually, to groups Capable of adapting sales strategies to current sales trends, market demands, and company goals Disciplined with a passion, and must be able to build, expand, and solidify professional relationships with new and existing brokers, consultants, and our partnerships Ability to establish and maintain effective working relationships with external customers Effective time management, organization, and prioritization skills Bilingual, French and English Une connaissance avancée de l'anglais est requise, car vous serez appelé(e) sur une base régulière à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes); et à travailler dans un environnement informatique anglais dans le cadre des tâches liées à ce poste dont la portée est nationale. Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.