Account Manager (WA)

Job description

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to **be curious, have courage, and commit fully**. Join us at Everway - together, we can unlock the full potential of every mind. ## **About the role** The Core Account Manager is responsible for growing revenue across an existing portfolio of mid-market customers. You'll build account plans, deepen customer relationships and identify opportunities to increase product adoption and expand customer use of Everway's Planning, Curriculum and AT solutions. You'll work closely with Customer Success to understand adoption and account-health signals and identify the right time for expansion conversations. You'll also partner with the Renewal Rep to support renewals and at-risk accounts, alongside colleagues across Marketing, Product, Finance, Legal and Implementation. This role requires travel as needed to support customer engagement, industry events and sales opportunities. ## **Main responsibilities** In this role, you will: - Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers. - Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions. - Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue. - Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations. - Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts. - Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close. - Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio. - Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth. - Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams. - Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required. ## **Essential criteria** - 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment. - Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion. - Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities. - Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close. - Consultative selling skills, with experience building relationships across multiple customer stakeholders. - Experience managing sales pipeline, forecasting and commercial reporting using CRM data. - Communicates clearly and effectively with customers, colleagues and stakeholders. ## **Desirable criteria** - K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes. - Familiarity with MEDDPICC or a similar sales methodology. - Familiarity with CRM platforms such as Salesforce. - Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency. Please submit your application by DAY MONTH YEAR Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy [here.](https://docs.google.com/document/d/1yDxHyVbhh8MK9NnCYdnEAfVSO4rhPCovVbKK8ecxT4U/edit?usp=sharing) Please click the link for our [Privacy Notice](https://docs.google.com/document/d/1uAKvHVSRsqZ83CGhM3_3Dc6RPsXwlTdmwdUH7msHkVM/edit?usp=sharing)