Account Quality Control Analyst Mid-Level position

Job description

Ensures that all logistics processes, including transportation, warehousing, and distribution adhere to Standard Operating Procedures. This role involves monitoring and inspecting logistics operations, identifying areas for improvement, and implementing corrective actions to enhance efficiency and customer satisfaction. We are seeking candidates who can identify areas of opportunity through process observation and data analysis, build dashboards, and utilize AI technology to drive continuous improvement. Job Responsibilities Serve as a liaison for feedback and communication between Expeditors and the customer Develop and update Standard Operating Procedures for Logistics Quality Control Increase operational consistency through adherence to Account Standard Operating Procedures Improve efficiency through process improvement and utilization of technology Identify areas of opportunity through direct process observation and data analysis Create and maintain dashboards that turn operational data into clear, actionable insights Utilize AI technology to automate analysis and reporting, uncover trends and improve operational efficiency Own quality program through direct engagement and alignment on progress, opportunities and allocation of capacity Oversee and support development of an efficiency mindset through quality training and coaching Monitor daily operation to drive consistency in our Processes, Systems, and usage. Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issues Consult as a quality subject matter expert with external parties when applicable Influence operations to utilize enterprise systems to the fullest of capabilities Initiate process mapping exercises and application of process management Leverage Corrective and Preventive Actions program to identify and deploy process improvements Identify and document issues, non-conformities, and inefficiencies in logistics operations Collaborate with logistics teams to resolve quality issues and implement corrective actions Participate in continuous improvement initiatives to optimize logistics processes and enhance quality Investigate, develop and collaborate with 3PL partner on cost savings ideas Work with teammates to brainstorm issues and ideas at similar warehouses across the globe Prepare and submit quality reports and recommendations to management Train and support logistics staff on quality control procedures and best practices Working conditions -Work may involve exposure to warehouse environments, including noise, dust and varying temperatures -May require standing, walking and lifting for extended periods of time -Occasional driving may be required to travel to other sites to inspect logistics operations * Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa." 2-5 years+ in a Quality Control role or related field required Full understanding of Quality Control methodologies Familiarity with Quality Control tools and techniques Experience leading or participating in Quality Control projects implementing process improvement initiatives Detail oriented Problem solving skills Analytical thinking Communication skills Strong leadership skills Team collaboration Process improvement mindset Self-management and project management skills Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques. Effective interpersonal skills, with ability to relate to employees at all levels. Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio Ability to identify opportunities for improvement through process observation and data analysis Ability to create dashboards and data visualizations (e.g., Power BI) to track KPIs and communicate findings Ability to utilize AI technology to enhance analysis, reporting and process improvement Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems