Account Receivable & Reporting Analyst

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment. Autonomous - We encourage and trust your decision-making skills. Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins Base compensation of $22.50 per hour, plus a performance bonus of 5% based on meeting KPI targets About the job We are seeking a proactive and detail-oriented Account receivable & reporting SME to join our team. In this role, you will act as a primary bridge between our customers and internal operations, handling specialized customer escalations, maintaining master data integrity, and sharing your functional expertise through peer and client training. If you excel at problem-solving, enjoy coaching others, and take pride in data precision, this role offers an opportunity to make a direct impact on both customer satisfaction and operational efficiency. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Escalation Point of Contact: Serve as the primary escalation point for internal cross-functional stakeholders and external customers to resolve complex operational and billing challenges swiftly. Audit & Stewardship: Ensure team operations strictly adhere to company policies, internal financial controls, and stewardship audit requirements. Invoicing, Cash Application & Collections E-Invoicing & Billing Execution: Manage end-to-end customer invoicing processes (including through platforms like SAP Ariba) to guarantee timely delivery and protect critical cash flow. Payment Application: Oversee and execute accurate cash applications, including manual lockbox programs, ACH payments, wire transfers, and timely reconciliation of payment discrepancies. Collections & Overdue Account Management: Monitor aging balances, conduct proactive outreach on overdue accounts, and collaborate with sales/supply chain teams to resolve systemic payment delays. Deductions, Credits & Post-Delivery Management Dispute & Deduction Resolution: Investigate, process, and resolve customer deductions, debit memos, and credit requests, keeping aged unapplied items to a minimum. Financial Metrics & Trend Analysis: Monitor, analyze, and report on Days Sales Outstanding (DSO), Payscore, and aging trends to identify financial risks and drive corrective action plans. Customer Support & Daily Inquiries Inbox & Query Management: Oversee daily operations of the shared Accounts Receivable inbox (POH Invoices), ensuring SLAs for response times, accurate documentation, and first-contact resolution are maintained. Root-Cause Analysis: Analyze incoming inquiries and recurring disputes to identify root causes and implement preventive measures. Process Improvement & Technical Support Continuous Improvement (Loss Elimination): Lead loss elimination and productivity initiatives to streamline AR workflows, reduce manual intervention, and boost team efficiency. Technical Solution Delivery: Provide functional support for system enhancements, process mapping, user acceptance testing (UAT), and system implementations impacting the AR ecosystem. Required Qualifications: Education: Bachelor's degree in accounting, Finance, Business Administration, or related field are preferred. Experience: 2–3+ years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash (OTC) operations. System & Technical Proficiency: Experience with enterprise ERP systems (e.g., SAP, Oracle). Direct experience with electronic invoicing and procurement networks (e.g., SAP Ariba) is preferred. Familiarity with cash application tools, bank lockbox systems, and electronic payment formats (ACH, wires). Financial Analysis: Strong understanding of credit metrics, DSO calculations, aging reports, Pay score tracking, and general ledger reconciliation. Preferred Qualifications Continuous Improvement Mindset: Proven track record in process optimization. Problem-Solving & Escalation Management: Exceptional ability to de-escalate customer conflicts, investigate complex billing deductions, and negotiate solutions under pressure. Communication & Collaboration: Excellent written and verbal communication skills with the ability to influence cross-functional teams (Sales, Logistics, Customer Service, and Corporate Audit). Analytical Tools: Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, financial modeling) and financial reporting dashboards. What We Offer Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business. Robust career path with a full development plan and the opportunity to grow in the organization. Paid training, 2 weeks' vacation leave. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM. Location Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto Hybrid setup, the first 90 days will be on-site. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.