Account Receivables & CSR Lead

Job description

About the Role Are you a detail-driven professional who thrives at the intersection of customer service, and account receivables? Do you enjoy keeping things organized, solving problems, and ensuring customers stay satisfied while business runs smoothly? At Enviroway, we are urgently looking to hire an Account Receivables & CSR Lead who will provide excellent customer service and support order processing, collections (receivables) while ensuring smooth coordination between departments; can balance people, process, and performance effortlessly. Responsibilities Accounts Receivable & Collections Review customer credit status and follow up on pending payments. Maintain accurate financial records and coordinate with the Accounting team Process credit notes and manage incoming payments efficiently. Establish contact with customers to verify their details and account status Updating customer account status. Customer Services Ensure accurate processing of customer orders into the system in line with company procedures, to support operational efficiency and customer satisfaction. Handle incoming calls and emails related to product inquiries, complaints, and order processing. Maintain coordination with relevant departments – sales, warehouse, reception and franchise. Prepare and generate periodic sales reports for Salespersons and the Management. Create and manage reports on daily sales and sales statistics. Maintain organized records of order confirmations, picking slips, purchase orders, and customer quotations. Monitor back orders and communicate with the Warehouse team to ensure timely fulfillment. Suggest product substitutions for back-ordered items based on current inventory availability. Visit the warehouse periodically to check product availability and stay updated on new stock. Collaborate with Sales, Warehouse, Purchasing, Reception, and Franchise teams to ensure smooth operations. Qualifications & Skills A bachelor’s degree in accounting, business administration, commerce or any relevant field. Strong communication, organization and relationship-building skills. Experience in customer service, collections, or sales coordination. Solid knowledge of basic accounting/receivables processes. Attention to detail and accuracy in reporting. High attention to detail and ability to multitask in a fast-paced environment. Proficiency in MS Office & order management systems (e.g., SAGE).x What Do We Offer? Extended Health Care and Dental Care benefit plan Annual Vacation Career Growth Opportunities and Training Work-Life Balance On-Site Parking