Account & Relationship Management Executive - Healthcare Sector

Join our APAC regional team as an Account & Relationship Management Executive! You will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms, playing a critical role in driving revenue growth and retention while ensuring a high-quality customer experience across our health subscription portfolio within the Academic, Medical, and Aged Care sectors. This is a Full-time Permanent position, based in Macquarie Park, Sydney (hybrid working, working in office 2 days per week) #LI-Hybrid WHAT YOU DO Develop in-depth relationships with key decision-makers in assigned accounts. Conduct thorough needs analysis to align products/services to customer requirements. Negotiate terms and close sales with a high degree of authority. Develop and implement targeted sales strategies. Track and analyze sales performance metrics and tailor strategies accordingly. Conduct regular status meetings with clients to ensure satisfaction and identify opportunities. Provide detailed and accurate sales forecasts. Support clients during the implementation of products/services. Resolve complex customer issues promptly and effectively. Identify opportunities for upselling and cross-selling within the account portfolio. WHO YOU ARE Communication: Excellent verbal and written communication skills. Negotiation: Strong negotiation skills for setting terms and closing deals. Product Knowledge: Solid understanding of the organization's products or services. Sales Strategy: Ability to design and implement targeted sales strategies. CRM Expertise: Advanced use of CRM software for account management. Problem-Solving: High proficiency in resolving complex customer issues. Analytical Skills: Strong analytical skills for tracking and adapting sales performance. Relationship Building: Exceptional ability to build and maintain long-term client relationships. ABOUT US Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at . Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. Culture and Benefits We care for our people and as a part of that we offer: Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working (promoting work life balance) Learning and Development opportunities Access to health and wellness programs Parental leave benefits that exceed legislative requirements The opportunity to work within a global organization with experienced leaders You can learn more about what we do by visiting our: Website : Wolters Kluwer Australia | Wolters Kluwer How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.