Account Representative - Collections

Job description

Pay rate : $21/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement InteLogix is hiring an Account Receivables Account Manager to help facilitate business to business collections for one of our valued clients. Responsibilities: Independently place outbound calls to business that are past due on invoices Contact businesses via email or portal to collect payments Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications. Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment. Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log. Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company. Preparation of weekly aging report and prioritize accounts based on overdue status. Account review for credit releases. Qualifications: Must be able to work onsite at our client office in Winston-Salem Professional/commercial collection experience Must have the ability to define and solve problems. Must be self-motivated, work independently with minimum supervision, and be an effective team player. Excellent verbal and written communication skills required. Excel/ Word skills including Pivot tables, VLookups and other formulas. SAP/CRM experience – Nice to have