Account Services Co-ordinator

Job description

Role: Account Services Co-ordinator Reports to: National Account Services Manager Location: Darlington (Flexible depending on experience) Hours: 40 hours per week Salary: £29,500 per annum We're seeking an Account Services Co-ordinator to help keep our client projects running smoothly from start to finish while supporting the day-to-day operations of the business. Working closely with our Account Services Manager and collaborating with colleagues across different teams, you'll play an important role in coordinating projects, keeping communication flowing, and ensuring key milestones are delivered on time. What’s in it for you? Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products Access to Retail Trust Flexible holidays: Buy up to five extra days with our holiday purchase scheme Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7 Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app A collaborative culture built on care, inclusion, and continuous improvement What you’ll be doing: Support the Account Services Manager with client accounts and project delivery Coordinate communication across design, manufacturing, logistics, and installation teams Prepare client documentation, proposals, and project reports Monitor project timelines, maintain records, and ensure deadlines are met Respond to client enquiries professionally and escalate issues when needed Organise meetings, briefings, and site visits while supporting team collaboration Track project financial performance, maintain reporting logs, and manage aged debt in line with business guidelines Contribute to continuous improvement initiatives and support efficient service delivery Who we’re looking for: 1–3 years’ experience in client services, administration, or coordination. Strong organisational skills with the ability to manage priorities. Excellent written and verbal communication skills. Confident working in fast-paced, deadline-driven environments. Proficient in Microsoft Office and project management tools. High attention to detail with a focus on quality. Positive, proactive attitude with a willingness to learn. Familiar with business systems such as SAP, SAP CX, FSM, or Fusion. Why choose Magnet? At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people. We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you. We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know. #Magnet #LiDNI