Account Services Representative

The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available. RESPONSIBILITIES Promote Quality Customer Experience -Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests -Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments -Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments Problem Solving -Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances -Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service -Perform any necessary calculations pertaining to fees, time periods, or dates Drive Business Growth Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers -Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting Minimum -6 months work experience providing service directly to customers -6 months experience using a computer in a work or non-work setting -High school graduate or GED or equivalent work experience -Eligibility to work in the United States Preferred -6+ months experience working in a position that requires meeting sales goals -1 – 2 year work experience in a customer service role, not specific to just Call Center -Strong aptitude for helping customers and a customer experience focus -Enthusiastic and personable -Must be able to work in a call center or highly structured environment -Strong computer skills and be able to navigate through multiple screens -Ability to adapt to constant change -Demonstrated solid work history. All your information will be kept confidential according to EEO guidelines. APPLY AT: (JOB CODE 142443) Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: . Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.