Account Supervisor

Job description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Account Director, you will support client relationships and oversee the daily execution of retail campaigns (BAU) and social boosting initiatives. Your primary focus is ensuring smooth project delivery, tracking campaign performance data, and monitoring the internal creative asset workflow. In this role, you will act as a key connector between the client's immediate demands and our execution teams, working closely with a Product Manager (PM) to balance creative output with media execution. - Be a primary contact for assigned performance media accounts, channels, or campaigns, ensuring clear communication and agreement on client goals. - Explain client goals internally and demonstrate how the agency's work aligns with and delivers on these expectations. - Develop and support briefs that align with client goals and oversee their successful execution. - Maintain accurate account documentation, operational data, and meeting notes up to date. - Follow up on the internal creative asset pipeline and creation workflows, ensuring assets are delivered within the established timeline. - Review creative deliveries against performance best practices and client expectations to ensure campaign alignment and brand consistency. - Partner with internal teams, including project management and billing, to facilitate smooth task completion, manage financial routines, and ensure the accurate maintenance of account data. - Nurture client relationships by engaging them with success case studies to strengthen their connection with the business. - Ensure the timely and accurate delivery of performance reports by collaborating with specialized teams, keeping a high-level view of campaign results and account health. Qualifications - 3+ years of proven experience as an Account Manager within the creative/media industry - Proven experience in client services or account management within the advertising, digital media, or creative industry. - Understanding of digital media landscapes, specifically paid social boosting and retail campaign dynamics. - Commercial awareness with an analytical ability to interpret performance data, spreadsheets, and financial reports. - Familiarity with creative workflows and asset production processes. - Strong organizational skills to prioritize multiple demands in a fast-paced, dynamic environment. - Ability to communicate with confidence, using strong interpersonal skills to negotiate priorities, mediate crises, and foster healthy client and team relationships. Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 👪 Family Support: We have an extended maternity leave of 6 months in total. 💫 Custom Work Environment: Work remotely for up to 60% of your days. 🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.