Account Supervisor

Job description

**POSITION DESCRIPTION** ROLE: ACCOUNT SUPERVISOR TEAM: ACCOUNTS LOCATION: TORONTO (HYBRID) **COMPANY OVERVIEW** Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation. Our mission is to “Earn The World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients – to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results. We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients. **ROLE OVERVIEW** As an Account Supervisor, you’ll oversee a portfolio of mid-sized client accounts or multiple brands within a larger partnership, operating in a fast-paced, client-facing environment. You are both a trusted advisor to clients and a day-to-day leader for your team, balancing hands-on delivery with coaching and oversight. You’ll manage relationships, budgets, and cross-functional execution, ensuring every campaign phase delivers measurable value against client goals. You’ll proactively identify opportunities, risks, or efficiencies, bringing clarity and structure to complex, multi-channel programs. With a balance of strategic thinking, sharp communication, and calm problem-solving, you’ll lead integrated teams through shifting priorities with confidence and composure. Whether guiding junior colleagues, managing vendors, or preparing client strategies, you’ll bring initiative, adaptability, and integrity to every interaction—helping teams deliver great work from idea to execution. **CORE RESPONSIBILITIES** **Project & Operational Management** - Independently manage a portfolio of projects and workstreams, ensuring delivery across all phases of execution. - Own timelines, approvals, and cross-functional coordination to keep integrated campaigns on track. - Lead internal meetings, project schedules, and operational activities across the account lifecycle. - Anticipate needs and proactively address risks, adapting plans to shifting priorities while maintaining composure. - Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness. **Vendor & Partner Management** - Recommend and select vendors based on project needs, scope, and quality expectations. - Manage contracts, negotiations, and performance to ensure accountability and high-quality delivery. - Build and maintain trusted relationships with suppliers, freelancers, and agency partners to strengthen long-term collaboration. - Provide oversight, direction, and coaching to team members and on-site staff, fostering morale and professional growth. **Financial** **Acumen** - Build and manage budgets, including estimates, scopes, and rationales, with accuracy and accountability. - Monitor costs and variances throughout the project lifecycle, proactively proposing trade-offs or solutions. - Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting. - Manage account financials, including invoicing, billing, and payments, in collaboration with internal teams. - Provide strategic budget guidance to clients, including scenario planning and cost-justified recommendations. - Uphold integrity, transparency, and professionalism in all financial practices. **Client Growth** - Act as the day-to-day client lead, managing relationships and ensuring consistent delivery of high-quality work. - Build trusted client partnerships by communicating with clarity, adapting tone and delivery to stakeholder needs. - Develop a deep understanding of the client’s business, brand, and objectives to proactively support their goals. - Prepare for and actively contribute to client meetings with insights, recaps, and recommendations. - Gather and share pre- and post-program learnings to connect results to client KPIs and inform future work. - Identify and pursue opportunities for organic growth, expanded partnerships, and new business proposals. - client briefs, and strategic proposals to support new business and retention efforts. **EXPERIENCE & SKILLS** - 5-7 years of experience in the marketing industry, including 5+ years in account management or a related client-facing role within a creative, experiential, or integrated agency. - Proven leader with strong people management skills, including mentoring, coaching, and supporting team morale and professional growth. - Demonstrated ability to oversee multiple mid-sized accounts or brand portfolios, managing complex campaigns with accuracy, clarity, and accountability. - Experienced in vendor selection, contract negotiation, and partner management, with a track record of building trusted, long-term relationships. </