Account Support Team Leader

Job description

Account Support Team leader to work within a busy internal sales team. The role is an office based role with direct line management responsibility for a team of account support executives. As well as being responsible for line management you will also be required to maintain a customer portfolio to upsell and promote products via webinar, telephone calls and emails. Typical products and services could be additional modules, consultancy and support renewals. This role has the potential to move through the career structure. Responsibilities and Duties: Direct line management of a team of account support executives. To work closely with the Team manager and other team leads to ensure that annual and monthly Sales targets are met. Develop relationships with other stakeholders in order to promote the Sales Desk team and actively search for opportunities to increase sales. Provide cover for the team manager when needed in Financial or Marketing meetings. Assist in formulating propositions for the team to campaign. Develop effective relationships at all levels within the customer base. Ensure that CRM is up to date and accurately reflects all opportunities. Taking responsibility for their teams opportunities from point of order to delivery. Understand and adhere to all corporate policy, processes and procedures. Attend and participate in both internal and external meetings as directed. Ensure that at all times a satisfactory pipeline of future opportunity is maintained. Seek to provide new ideas to enhance the effectiveness of sales performance in NEC, including any new product/service ideas. Previous sales experience gained in a target driven environment Good Leadership skills Demonstrable Organisational Skills Good interpersonal skills Experience with Microsoft 365 Excellent Communication and interpersonal skills. Experience with CRM/SharePoint Would be highly advantageous We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A selection of flexible benefits to suit your individual needs All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE