Job SummaryAs part of the CallMiner Finance organization, the Accounting Manager is responsible for overseeing the financial operations of the assigned region, ensuring the accuracy, integrity, and timeliness of all accounting and financial reporting activities. This role manages the day-to-day accounting function while serving as a trusted business partner to regional leadership, supporting operational decision-making through financial analysis, planning, and reporting.The Accounting Manager oversees client billing, accounts payable, payroll review, month-end close, budgeting, forecasting, statutory compliance, and cash management while coordinating closely with external accounting providers to ensure compliance with local accounting, tax, and regulatory requirements. In addition, this role partners closely with Customer Success, Operations, and Corporate Finance to support financial performance, improve business processes, and maintain strong internal controls.The ideal candidate is a proactive finance professional who combines strong technical accounting expertise with sound business judgment, exceptional organizational skills, and a continuous improvement mindset. This position requires the ability to manage multiple priorities while maintaining a high level of accuracy and professionalism in a fast-paced international SaaS environment.This position is based in Prague, Czech Republic with the ability to work a hybrid schedule.ResponsibilitiesManage the end-to-end client billing and invoicing process, ensuring invoices are issued accurately, timely, and in accordance with contractual terms while supporting the resolution of billing inquiries and overseeing accounts receivable.Conduct periodic reviews of customer billing to ensure accuracy, completeness, and compliance with contractual agreements, partnering closely with Customer Success and other customer-facing teams.Oversee the accounts payable process by reviewing supplier invoices, coordinating payment approvals, and ensuring timely and accurate payment processing in accordance with company policies and internal controls.Review payroll calculations and supporting documentation, coordinate payroll approvals, and work closely with payroll providers and external accountants to ensure accurate and compliant payroll processing.Review and approve employee expense reports, ensuring compliance with company travel and expense policies while maintaining efficient approval workflows.Coordinate monthly, quarterly, and annual financial close activities, including balance sheet reconciliations, review of accounting records, and timely completion of financial reporting requirements.Prepare monthly management reports, financial analyses, and reporting packages for regional leadership and Corporate Finance, ensuring compliance with group reporting requirements and deadlines.Develop annual budgets and periodic forecasts, monitor financial performance against plan, analyze variances, and provide actionable financial insights to management.Serve as the primary point of contact for external accounting providers, reviewing accounting outputs, resolving issues, and ensuring the completeness and accuracy of financial records.Coordinate statutory financial reporting, tax compliance, external audits, and regulatory filings, ensuring all local legal and reporting obligations are met on a timely basis.Manage regional cash flow, including cash forecasting, liquidity planning, and funding requirements, while ensuring efficient utilization of working capital.Monitor technology vendor costs and cloud service expenditures, identifying opportunities to improve profitability and optimize operating expenses while supporting the reliability of the company's technology platform.Partner with Customer Success and Operations to monitor customer profitability, financial performance, and key business metrics, proactively identifying financial risks and opportunities.Serve as a trusted finance business partner to regional leadership by providing financial analysis, operational support, and recommendations that improve business performance and support strategic decision-making.Support employment-related administrative activities including onboarding, offboarding, employment documentation, and coordination of selected human resources administrative processes.Oversee office administration and facilities management to ensure a safe, efficient, and professional working environment.Maintain and continuously improve accounting processes, financial controls, and operational procedures to enhance efficiency, scalability, and compliance.Support special projects, process improvement initiatives, and other finance and operational activities as assigned.RequirementsRequirementsBachelor's degree in Accounting, Finance, or a related discipline. 5+ years of progressive accounting or finance experience, including experience in a managerial or supervisory role. Strong knowledge of U.S. GAAP, IFRS, or Czech GUnderstanding of external and internal financial reporting along with and internal controls. Experience managing month-end close, financial reporting, budgeting, forecasting, and cash management. Experience coordinating with external accounting firms, auditors, payroll providers, and tax advisors. Strong understanding of accounts receivable, accounts payable, payroll, statutory compliance, and financial operations. Demonstrated ability to analyze financial information and communicate insights that support operational and strategic decision-making. Advanced proficiency with Microsoft Excel and experience working with ERP/accounting systems. Excellent organizational skills with the ability to manage multiple priorities while consistently meeting deadlines. Strong communication and interpersonal skills with the ability to build productive relationships across Finance, Operations, Customer Success, and executive leadership. Self-motivated, detail-oriented, and committed to continuous process improvement in a fast-paced, international business environment. Professional proficiency in English required and Czech required.Preferred ExperienceExperience in a SaaS or technology company. CPA, ACCA, ACA, or equivalent professional accounting qualification.Experience supporting multinational organizations with multiple legal entities. Familiarity with ERP systems such as Sage Intacct, Fidoo, Digitoo, Oracle, and Microsoft systems. Experience with expense management systems such as Concur. Experience supporting statutory audits, tax filings, and compliance across multiple jurisdictions. Experience developing and improving accounting policies, financial controls, and business processes. Experience partnering with operational leaders to improve profitability and financial performance. Experience in a high-growth startup or scale-up environment, ideally within a multinational organization.BenefitsAbout CallMiner Does the possibility of using artificial intelligence to improve human connection excite you? We agree!CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work. Benefits + PerksAt CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. Our perks are designed to enhance your daily work experience, promote your personal growth, and help you achieve a better work-life balance. From Maternity and Paternity Leave, ample Holidays, Fitness and Health Reimbursement, Tuition Reimbursement and more, we aim to provide an environment where you can thrive both professionally and personally.We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
Job Summary
As part of the CallMiner Finance organization, the Accounting Manager is responsible for overseeing the financial operations of the assigned region, ensuring the accuracy, integrity, and timeliness of all accounting and financial reporting activities. This role manages the day-to-day accounting function while serving as a trusted business partner to regional leadership, supporting operational decision-making through financial analysis, planning, and reporting.
The Accounting Manager oversees client billing, accounts payable, payroll review, month-end close, budgeting, forecasting, statutory compliance, and cash management while coordinating closely with external accounting providers to ensure compliance with local accounting, tax, and regulatory requirements. In addition, this role partners closely with Customer Success, Operations, and Corporate Finance to support financial performance, improve business processes, and maintain strong internal controls.
The ideal candidate is a proactive finance professional who combines strong technical accounting expertise with sound business judgment, exceptional organizational skills, and a continuous improvement mindset. This position requires the ability to manage multiple priorities while maintaining a high level of accuracy and professionalism in a fast-paced international SaaS environment.
This position is based in Prague, Czech Republic with the ability to work a hybrid schedule.
Responsibilities
- Manage the end-to-end client billing and invoicing process, ensuring invoices are issued accurately, timely, and in accordance with contractual terms while supporting the resolution of billing inquiries and overseeing accounts receivable.
- Conduct periodic reviews of customer billing to ensure accuracy, completeness, and compliance with contractual agreements, partnering closely with Customer Success and other customer-facing teams.
- Oversee the accounts payable process by reviewing supplier invoices, coordinating payment approvals, and ensuring timely and accurate payment processing in accordance with company policies and internal controls.
- Review payroll calculations and supporting documentation, coordinate payroll approvals, and work closely with payroll providers and external accountants to ensure accurate and compliant payroll processing.
- Review and approve employee expense reports, ensuring compliance with company travel and expense policies while maintaining efficient approval workflows.
- Coordinate monthly, quarterly, and annual financial close activities, including balance sheet reconciliations, review of accounting records, and timely completion of financial reporting requirements.
- Prepare monthly management reports, financial analyses, and reporting packages for regional leadership and Corporate Finance, ensuring compliance with group reporting requirements and deadlines.
- Develop annual budgets and periodic forecasts, monitor financial performance against plan, analyze variances, and provide actionable financial insights to management.
- Serve as the primary point of contact for external accounting providers, reviewing accounting outputs, resolving issues, and ensuring the completeness and accuracy of financial records.
- Coordinate statutory financial reporting, tax compliance, external audits, and regulatory filings, ensuring all local legal and reporting obligations are met on a timely basis.
- Manage regional cash flow, including cash forecasting, liquidity planning, and funding requirements, while ensuring efficient utilization of working capital.
- Monitor technology vendor costs and cloud service expenditures, identifying opportunities to improve profitability and optimize operating expenses while supporting the reliability of the company's technology platform.
- Partner with Customer Success and Operations to monitor customer profitability, financial performance, and key business metrics, proactively identifying financial risks and opportunities.
- Serve as a trusted finance business partner to regional leadership by providing financial analysis, operational support, and recommendations that improve business performance and support strategic decision-making.
- Support employment-related administrative activities including onboarding, offboarding, employment documentation, and coordination of selected human resources administrative processes.
- Oversee office administration and facilities management to ensure a safe, efficient, and professional working environment.
- Maintain and continuously improve accounting processes, financial controls, and operational procedures to enhance efficiency, scalability, and compliance.
- Support special projects, process improvement initiatives, and other finance and operational activities as assigned.
Requirements
Requirements
- Bachelor's degree in Accounting, Finance, or a related discipline.
- 5+ years of progressive accounting or finance experience, including experience in a managerial or supervisory role.
- Strong knowledge of U.S. GAAP, IFRS, or Czech G
- Understanding of external and internal financial reporting along with and internal controls.
- Experience managing month-end close, financial reporting, budgeting, forecasting, and cash management.
- Experience coordinating with external accounting firms, auditors, payroll providers, and tax advisors.
- Strong understanding of accounts receivable, accounts payable, payroll, statutory compliance, and financial operations.
- Demonstrated ability to analyze financial information and communicate insights that support operational and strategic decision-making.
- Advanced proficiency with Microsoft Excel and experience working with ERP/accounting systems.
- Excellent organizational skills with the ability to manage multiple priorities while consistently meeting deadlines.
- Strong communication and interpersonal skills with the ability to build productive relationships across Finance, Operations, Customer Success, and executive leadership.
- Self-motivated, detail-oriented, and committed to continuous process improvement in a fast-paced, international business environment.
- Professional proficiency in English required and Czech required.
Preferred Experience
- Experience in a SaaS or technology company.
- CPA, ACCA, ACA, or equivalent professional accounting qualification.
- Experience supporting multinational organizations with multiple legal entities.
- Familiarity with ERP systems such as Sage Intacct, Fidoo, Digitoo, Oracle, and Microsoft systems.
- Experience with expense management systems such as Concur.
- Experience supporting statutory audits, tax filings, and compliance across multiple jurisdictions.
- Experience developing and improving accounting policies, financial controls, and business processes.
- Experience partnering with operational leaders to improve profitability and financial performance.
- Experience in a high-growth startup or scale-up environment, ideally within a multinational organization.
Benefits
About CallMiner
Does the possibility of using artificial intelligence to improve human connection excite you? We agree!
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.
CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.
Benefits + Perks
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. Our perks are designed to enhance your daily work experience, promote your personal growth, and help you achieve a better work-life balance. From Maternity and Paternity Leave, ample Holidays, Fitness and Health Reimbursement, Tuition Reimbursement and more, we aim to provide an environment where you can thrive both professionally and personally.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.
Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
