Accounts Lead - Transaction processing

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.PURPOSE OF ROLELead and manage all transaction processing activities across all jurisdictions, including accounts payable, accounts receivable, and collections functions, ensuring accurate, timely, and efficient processing of all financial transactions while maintaining strong internal controls and customer/vendor relationships.KEY RESPONSIBILITIESAccounts Payable ManagementOversee complete purchase-to-pay process including vendor onboarding, invoice processing, and payment executionEnsure timely and accurate processing of vendor invoices with proper authorization and approval workflowsManage vendor relationships and resolve payment disputes and inquiriesMaintain vendor master data accuracy and payment terms complianceOptimize payment timing to maximize cash flow while maintaining good vendor relationshipsCoordinate with procurement teams on contract terms and payment conditionsAccounts Receivable ManagementOversee complete order-to-cash process from invoice generation through cash receiptEnsure accurate and timely customer invoicing in accordance with contract termsManage customer credit limits, payment terms, and credit assessmentsCoordinate with sales teams on billing requirements and customer setupHandle customer billing inquiries and resolve disputes efficiently Monitor and report on receivables aging and collection performanceCollections & Credit ManagementDevelop and implement effective collection strategies to minimize overdue receivablesManage collection activities including customer follow-up, payment arrangements, and legal actionsMonitor days sales outstanding (DSO) and implement initiatives for improvementAssess customer creditworthiness and recommend credit limits and termsCoordinate with legal teams and collection agencies for severely delinquent accountsManage bad debt provisions and write-offs in accordance with company policiesProcess Management & ControlsImplement and maintain standardized transaction processing procedures across all jurisdictionsEnsure proper segregation of duties and internal controls in all transaction processing activitiesMonitor and report on key performance indicators including processing times, accuracy rates, and collection metricsDrive process improvements and automation initiatives to enhance efficiencySupport month-end and quarter-end closing activities with timely transaction processingMaintain comprehensive documentation and audit trails for all transactionsTeam Leadership & DevelopmentProvide direct supervision and performance management for transaction processing teamDevelop team capabilities through training, coaching, and skill development programsEnsure adequate cross-training and backup coverage for all critical processesFoster collaborative team environment focused on accuracy, efficiency, and customer serviceImplement effective workflow management and task prioritization systemsSupport career development and succession planning for team membersStakeholder ManagementCoordinate with internal departments including procurement, sales, legal, and IT on transaction processing mattersMaintain professional relationships with external vendors, customers, and service providersSupport audit processes by providing requested documentation and explanationsCommunicate effectively with senior management on transaction processing performance and issuesCollaborate with banking partners on payment processing and system integrationsRequirementsEducation & CertificationsBachelor's degree in Accounting, Finance, Business Administration, or related fieldProfessional certification (CPA, CMA, ACCA) is preferredAdditional certifications in credit management or collections preferredExperienceMinimum 5-7 years of progressive experience in transaction processing or accounting operationsTeam leadership and supervision experience requiredMulti-jurisdictional transaction processing experience preferredERP system experience in AP, AR, and collections modulesExperience with process improvement and automation initiativesTechnical SkillsAdvanced knowledge of accounts payable and receivable processesProficiency in ERP systems and transaction processing modulesStrong Excel skills and data analysis capabilitiesUnderstanding of internal controls and audit requirementsKnowledge of collection techniques and credit managementFamiliarity with payment processing systems and banking interfacesLeadership CompetenciesStrong team leadership and people management skillsExcellent problem-solving and analytical abilitiesEffective communication and interpersonal skillsCustomer service orientation and relationship managementAbility to manage multiple priorities in fast-paced environmentChange management and process improvement capabilities

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

PURPOSE OF ROLE

Lead and manage all transaction processing activities across all jurisdictions, including accounts payable, accounts receivable, and collections functions, ensuring accurate, timely, and efficient processing of all financial transactions while maintaining strong internal controls and customer/vendor relationships.

KEY RESPONSIBILITIES

Accounts Payable Management

• Oversee complete purchase-to-pay process including vendor onboarding, invoice processing, and payment execution
• Ensure timely and accurate processing of vendor invoices with proper authorization and approval workflows
• Manage vendor relationships and resolve payment disputes and inquiries
• Maintain vendor master data accuracy and payment terms compliance
• Optimize payment timing to maximize cash flow while maintaining good vendor relationships
• Coordinate with procurement teams on contract terms and payment conditions

Accounts Receivable Management

• Oversee complete order-to-cash process from invoice generation through cash receipt
• Ensure accurate and timely customer invoicing in accordance with contract terms
• Manage customer credit limits, payment terms, and credit assessments
• Coordinate with sales teams on billing requirements and customer setup
• Handle customer billing inquiries and resolve disputes efficiently
• Monitor and report on receivables aging and collection performance

Collections & Credit Management

• Develop and implement effective collection strategies to minimize overdue receivables
• Manage collection activities including customer follow-up, payment arrangements, and legal actions
• Monitor days sales outstanding (DSO) and implement initiatives for improvement
• Assess customer creditworthiness and recommend credit limits and terms
• Coordinate with legal teams and collection agencies for severely delinquent accounts
• Manage bad debt provisions and write-offs in accordance with company policies

Process Management & Controls

• Implement and maintain standardized transaction processing procedures across all jurisdictions
• Ensure proper segregation of duties and internal controls in all transaction processing activities
• Monitor and report on key performance indicators including processing times, accuracy rates, and collection metrics
• Drive process improvements and automation initiatives to enhance efficiency
• Support month-end and quarter-end closing activities with timely transaction processing
• Maintain comprehensive documentation and audit trails for all transactions

Team Leadership & Development

• Provide direct supervision and performance management for transaction processing team
• Develop team capabilities through training, coaching, and skill development programs
• Ensure adequate cross-training and backup coverage for all critical processes
• Foster collaborative team environment focused on accuracy, efficiency, and customer service
• Implement effective workflow management and task prioritization systems
• Support career development and succession planning for team members

Stakeholder Management

• Coordinate with internal departments including procurement, sales, legal, and IT on transaction processing matters
• Maintain professional relationships with external vendors, customers, and service providers
• Support audit processes by providing requested documentation and explanations
• Communicate effectively with senior management on transaction processing performance and issues
• Collaborate with banking partners on payment processing and system integrations

Requirements

Education & Certifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• Professional certification (CPA, CMA, ACCA) is preferred
• Additional certifications in credit management or collections preferred

Experience

• Minimum 5-7 years of progressive experience in transaction processing or accounting operations
• Team leadership and supervision experience required
• Multi-jurisdictional transaction processing experience preferred
• ERP system experience in AP, AR, and collections modules
• Experience with process improvement and automation initiatives

Technical Skills

• Advanced knowledge of accounts payable and receivable processes
• Proficiency in ERP systems and transaction processing modules
• Strong Excel skills and data analysis capabilities
• Understanding of internal controls and audit requirements
• Knowledge of collection techniques and credit management
• Familiarity with payment processing systems and banking interfaces

Leadership Competencies

• Strong team leadership and people management skills
• Excellent problem-solving and analytical abilities
• Effective communication and interpersonal skills
• Customer service orientation and relationship management
• Ability to manage multiple priorities in fast-paced environment
• Change management and process improvement capabilities

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.Cequens is a leading cloud communication platform in the Middle East and Africa region that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. Cequens’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide, including HSBC, Google, Alibaba, Careem, Telegram, Anghami, Jumia, and AlRajhi Bank.We’re in the business of simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. Simply put, we enable enterprises to improve their digital customer experience by providing them with the tools to communicate with their customer in real time via voice, messaging services, and phone messaging.

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Cequens is a leading cloud communication platform in the Middle East and Africa region that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. Cequens’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide, including HSBC, Google, Alibaba, Careem, Telegram, Anghami, Jumia, and AlRajhi Bank.

We’re in the business of simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. Simply put, we enable enterprises to improve their digital customer experience by providing them with the tools to communicate with their customer in real time via voice, messaging services, and phone messaging.