Accounts Receivable and Collection Specialist

Job description

Reporting to the Accounts Receivable Manager, you will be responsible for managing customer collections, resolving billing-related inquiries, and ensuring timely receipt of payments while maintaining positive customer relationships. You will work closely with customers and internal stakeholders to address outstanding balances, reconcile accounts, and support the overall health of the business's cash flow. The ideal candidate is solutions-oriented with strong communication, negotiation, and problem-solving skills, keen attention to detail, and the ability to work independently in a fast-paced environment. Why you'll love this role: An opportunity to play an important role in managing cash flow, supporting customer retention, and helping a global growing SaaS company operate efficiently. Own your work and drive improvements. This isn't just a collections role. You'll have the opportunity to identify process gaps, recommend improvements, and help build scalable finance operations that support a high-growth business. Partner across the business. You'll collaborate with teams across Finance, Customer Success, Sales, and Operations to solve problems, improve customer experiences, and ensure smooth billing and payment processes. Work with customers around the world. As a global organization, Achievers supports customers across multiple regions, giving you exposure to a diverse customer base and the opportunity to grow your skills. Join a company that genuinely invests in its people. Achievers is built on a culture of belonging, recognition, and growth. You'll be surrounded by collaborative teammates, have opportunities to develop your career, and work for a company whose mission is to help people feel valued at work. How you’ll shape our accounting practices: Execute AR related processes accurately and in a timely manner by performing analysis and reconciliations, creating journal entries, and following up with open and reconciling items. Identify outstanding account receivables and reach out to customers to discuss their debt. Resolve billing and customer credit issues, and encourage timely payments. Generate monthly reports and assist with account reconciliation. Collaborate with various stakeholder groups to address inquiries from internal and external customers and recommend solutions. Assist in developing process improvement policies and procedures. Assist in financial audits and collaborate with external auditors as necessary Experience we feel will set you up for success: Bachelor's degree in Accounting, Finance or Business Administration. 2+ years previous experience in accounting, accounts receivable and/or collections. Advanced knowledge of collection techniques and billing procedures. Hands-on experience with ERP systems. NetSuite and Salesforce in particular are advantageous, but not required. Good attention to detail and prioritization skills with time-sensitive deadlines. Effective communication and relationship-building skills, both written and verbal. Proficiency in Microsoft Office with advanced knowledge of MS Excel. Experience working in a fast-paced SaaS environment is advantageous. Why Achievers is a Great Place to Work™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards $52,000 - $62,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Benefits and Perks for permanent full-time employees: ✨ Rewards for your impact through our Recognition and Rewards program 🩺 Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼 Parental Leave Top-up 🙌🏼 Employer matched RRSP contributions 🏖️ Flexible Vacation to recharge, so you can bring your best 🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀 Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️ Regular events designed to build connection, belonging, and well-being 🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.