Accounts Receivable & Collections Analyst

Job description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. About the Role: We are currently expanding our Accounts Receivable team due to a significant customer base expansion. This role requires the candidate to be fluent in speaking and writing in English. To be successful in this role, candidates must be self-motivated, energetic, proactive, and work independently in a team environment. Additionally, attention to detail and the ability to meet deadlines in a fast-paced environment is required. This position is client facing and has high visibility across the company including sales, operations, finance, and service functions. Responsibilities include but are not limited to: • Manage end-to-end accounts receivable and collection activities for assigned customer portfolios. • Monitor customer accounts to ensure timely payment and reduce overdue balances. • Review aging reports and prioritize collection efforts based on payment risk and value • Contact customers via phone and email to follow up on outstanding invoices and negotiate payment commitments. • Collaborate with Sales, Customer Service, Finance, and Billing teams to resolve invoice discrepancies, billing issues, deductions, payment disputes and other client concerns. • Maintain accurate collection notes, customer communication records, and account status updates in ERP/CRM systems. • Identify high-risk accounts and escalate potential bad debts to management. • Ensure compliance with company credit policies, internal controls, and audit requirements. • Perform cash application to ensure clear paid invoices and work with clients to resolve unapplied cash receipts • Assist with other projects on an as-needed basis, as directed by management. Qualifications: • Work experience (1+ year) in an administrative or customer facing role preferred • Intermediate Excel and Word skills. • Strong problem solving and communication skills. • Excellent attention to detail. • Proven ability to multi-task, follow through, and meet deadlines. • Flexibility and ability to adapt to fast-paced growing environment. • Working knowledge of accounting software / ERP system – preferably NetSuite • We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment. Education: • BCA / graduates or candidates with relevant qualifications in cybersecurity, information technology or related fields. This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs. LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law. To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-JF1