Accounts Receivable Collections Specialist — ANZ Portfolio

Job description

About the Role We're hiring on behalf of a fast-growing international company delivering automation and technology solutions to businesses worldwide. As their Accounts Receivable Collections Specialist, you'll manage a dedicated portfolio of Australian and New Zealand customer accounts — chasing down overdue invoices, negotiating payment plans, and keeping cash flow healthy, all while protecting the customer relationship. What You'll Do Manage a portfolio of ANZ customer accounts end to end — from first follow-up to resolution. Proactively contact customers by phone and email on overdue invoices, and negotiate realistic payment arrangements. Investigate and resolve invoice disputes, working closely with Sales, Operations, Customer Service and Finance. Keep account records accurate and current — billing details, contacts, and payment history. Track aged debt and payment trends, and flag high-risk accounts early. Prepare collection reports and give visibility on high-value overdue accounts. Hit monthly collection targets while keeping customer satisfaction high. What You'll Bring 3+ years' experience in accounts receivable collections or credit control, ideally with high-volume portfolios. Confident, persuasive phone-based collections, negotiation, and stakeholder management skills. Experience in ERP systems. Excellent written and spoken English. A sharp eye for detail and the confidence to manage your own portfolio independently. Comfort with Excel and everyday digital tools for tracking and reporting. Ideally, You Also Have Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O). Strong stakeholder management skills across cross-functional teams. Nice to Have Background supporting Australian and/or New Zealand customers, or in a Shared Services / BPO environment. Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O). Familiarity with AU/NZ business and customer service norms. What's In It For You A genuine end-to-end portfolio to own, with room to shape how you manage it. Structured learning support — ongoing access to a learning platform, with dedicated time built into the role for upskilling each quarter. Work with a collaborative, cross-functional team across Sales, Operations, Customer Service and Finance.