Accounts Receivable Specialist

Job description

ABOUT SKYSPECS At SkySpecs, our mission is to simplify renewable asset management so that less can do more for the planet. We're automating the operations and maintenance of wind farms using advanced robotics paired with our custom-built asset performance management software, Horizon. Since launching the world's first completely autonomous blade inspection drone in 2016, SkySpecs has inspected over 90% of US wind turbines and expanded globally. Today, we're the world leader in understanding turbine blade health. But inspection is just the beginning. Our Horizon platform provides a comprehensive solution for data collection, engineering expertise, and multi-stakeholder collaboration to manage wind asset performance at scale. In 2021, we expanded further by acquiring expertise in drivetrain monitoring and financial management, solidifying our position as the comprehensive asset management partner for the renewable energy industry. As we scale, your role will be essential to our continued growth. THE OPPORTUNITY We're seeking an AR Specialist to own a critical function: managing the accounts receivable operations that fuel SkySpecs' cash flow and support our mission to transform renewable energy. This is more than a transaction-processing role. You'll take full ownership of our Order-to-Cash cycle's execution, managing customer billing relationships, optimizing cash collection processes, and building the operational foundation for leading AR teams as we scale. If you want to master financial operations, understand end-to-end business processes, and develop the AR function, this is your opportunity. This role is ideal for someone who: Takes pride in building efficient, accurate processes Wants to understand how a high-growth company manages customer relationships and cash Is energized by problem-solving and continuous improvement Is interested in growing into AR management Thrives in fast-paced environments where individual initiative is valued KEY RESPONSIBILITIES INVOICE MANAGEMENT & BILLING OWNERSHIP You'll ensure every invoice is accurate, complete, and delivered on time - managing the entire billing workflow from PO review to customer delivery. Process and code transactions with precision: Review merchant details, assign GL codes/cost centers/departments, and flag exceptions to the AP lead—ensuring accuracy while learning our financial structure Execute high-volume invoicing: Manage peak billing periods and month-end close cycles, maintaining accuracy under pressure Develop deep operational knowledge: Understand SkySpecs' corporate divisions, business units, and workflows so you can serve as the go-to expert for billing questions Own customer billing data: Utilize internal software systems to retrieve PO details, operate customer portals, and maintain accurate records Coordinate cross-functionally: Partner with Sales, Operations, and Implementation teams to ensure correct and timely billing—developing relationships that make you invaluable to the business Manage billing adjustments: Execute credit memos, rebills, and customized billing requests with minimal oversight Ensure tax accuracy: Determine and apply VAT, state taxes, and international regulations correctly—gaining expertise in multi-entity, multi-currency billing CASH APPLICATION & RECONCILIATION Maintain the accuracy and timeliness of cash receipts, serving as the critical link between customer payments and our records. Apply customer payments daily in NetSuite: Process payments efficiently while maintaining meticulous records Flag and escalate proactively: Identify unidentified payments, mismatches, or anomalies and immediately notify the Senior Manager -exercising judgment on what matters - Maintain clean records : Ensure cash application records are audit-ready and support month-end reconciliation reviews Own reconciliation accuracy: Take responsibility for ensuring customer accounts are clean and dispute-free COLLECTIONS & CUSTOMER RELATIONSHIPS Lead daily collections efforts, manage customer inquiries, and resolve billing issues—developing professional relationships that strengthen customer loyalty. Manage AR inbox daily : Monitor, triage, and resolve customer inquiries with responsiveness and professionalism - becoming the trusted contact for billing questions Execute proactive collections : Contact customers on past-due and near-due invoices, provide necessary documentation, and achieve collection targets Issue customer statements and research billing queries : Conduct weekly verification of billing accuracy and follow up on discrepancies Troubleshoot and resolve independently: Handle account reconciliations and billing issues with a self-starting approach - escalating to leadership only when necessary Lead complex dispute resolution : Work cross-functionally with Sales, Operations, and Finance to resolve billing disputes while maintaining strong customer relationships Organize for audits: Maintain customer files and documentation, escalating sensitive or complex accounts to the Senior Manager as appropriate Support month-end and audit activities : Provide timely documentation and support for close and annual audit reviews PROCESS OWNERSHIP & CONTINUOUS IMPROVEMENT Own the AR function's processes and documentation—identifying efficiency opportunities and building systems that scale as the company grows. Document and improve SOPs : Develop and maintain standard operating procedures for AR functions, identifying opportunities to streamline workflows and reduce manual effort Build the customer knowledge base: Create and maintain shared notes on payment patterns, billing preferences, and account-specific considerations - making knowledge accessible to the team Identify automation opportunities : Flag manual processes that could be automated or improved, presenting recommendations to leadership Support system optimization: Serve as the AR functional expert for NetSuite, providing feedback on billing workflows and supporting system enhancements COMMUNICATION & CROSS-FUNCTIONAL PARTNERSHIP Respond immediately to internal and external requests: Build a reputation as reliable and responsive Collaborate across departments: Work with Sales, Operations, Implementation, and Finance teams to resolve issues and improve processes Escalate with judgment: Know when to escalate concerns and when to solve independently WHAT YOU'LL DEVELOP IN THIS ROLE Technical Expertise: Mastery of NetSuite AR module and potential to influence billing automation Proficiency in multi-entity, multi-currency billing and international tax regulations Advanced Excel skills applied to financial analysis and reconciliation Understanding of end-to-end Order-to-Cash processes Business Acumen Deep knowledge of renewable energy industry dynamics and customer business models Understanding of long-sales-cycle business operations and contract management Exposure to financial controls, compliance requirements, and audit processes Leadership Capabilities: Cross-functional collaboration and relationship-building Independent problem-solving and decision-making Process improvement and operational thinking Mentoring and knowledge-sharing with more junior team members Career Growth: Mentorship from the Senior AR Manager in process optimization and financial strategy Involvement in strategic projects and process improvements Visibility to Finance leadership WHAT WE'RE LOOKING FOR REQUIRED – Core Competencies 2-4 years of professional Accounts Receivable experience , specifically including invoicing, cash application, and collections Proficiency with NetSuite or similar ERP platforms (SAP, Oracle, Dynamics)—or demonstrated ability to learn ERP systems quickly - Advanced Microsoft Excel skills: VLOOKUP, pivot tables, formula construction, and data analysis Strong analytical mindset paired with decisive problem-solving and decision-making abilities Proven ability to maintain accuracy while managing high-volume, detail-oriented work - Collaborative team player with strong individual initiative and ability to navigate ambiguity - High level of professionalism and commitment to maintaining financial controls and compliance standards Excellent communication skills , both written and verbal, with ability to communicate across departments and with customers Strong organizational and time management skills to handle simultaneous, complex issues Currently located in the United States with legal work authorization and ability to work US Eastern Time hours HIGHLY PREFERRED Prior experience in multi-entity or multi-currency billing environments Knowledge of international tax regulations, VAT, and US/EU billing complexities Experience with Salesforce CRM or similar systems, including PO tracking and sign-off workflows Demonstrated track record of process improvement and identifying efficiency opportunities - Examples of independent problem-solving and cross-functional influence Curiosity about learning new systems and financial technology Evidence of mentoring or helping junior team members improve their skills BONUS SKILLS Hands-on technical skills in NetSuite configuration or ERP system optimization Experience supporting audit processes or compliance frameworks Background in B2B SaaS, software, or renewable energy industries Familiarity with billing automation platforms or RPA LOCATION & LOGISTICS Location : USA or Ann Arbor, Michigan (Hybrid arrangement available, if preferred) Work Schedule: US Eastern Time hours, with flexibility for occasional coverage outside standard business hours as needed during peak periods Work Authorization: Applicants must be currently located in the United States and legally authorized to work in the United States. We are unable to sponsor or take over employment visas at this time. Relocation : This position does not offer financial support for relocation.