Accounts Receivable Specialist

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. What You’ll Be Doing Manage accounts receivable collections, monitor aging reports, and follow up on overdue accounts. Investigate and resolve payment discrepancies, account disputes, unapplied cash, short payments, and other account issues. Process customer payments, write-offs, adjustments, refunds, and travel agent commission payments. Prepare journal entries and support month-end and year-end closing activities, reconciliations, and audit requirements. Maintain accurate customer account records and generate customer account statements. Collaborate with Sales, customers, and payment processors to resolve payment-related issues in a timely manner. Contribute to process improvement initiatives that enhance efficiency, controls, and customer experience. Desired Skills & Experience 3–5 years of experience in Accounts Receivable, Collections, or a related accounting function. College diploma or certificate in Accounting, Finance, or a related field. Experience with account reconciliations, collections, and resolving customer payment discrepancies. Strong understanding of accounting principles and financial processes. Proficiency in Microsoft Excel, including formulas, sorting, and pivot tables. Experience working with financial systems; experience with reservation platforms is an asset. Strong analytical, problem-solving, organizational, and communication skills. Detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment. What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.