Accounts Receivable Specialist - Call Center

Job description

**Accounts Receivable Specialist – Call Center** This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service. **Responsibilities:** - Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments. - Request payment directly and negotiate payment arrangements within established company guidelines. - Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps. - Investigate payment details, account information, and customer inquiries using ERP and CRM systems. - Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly. - Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues. - Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact. - Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions. - Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies. **Experience and Skills:** - Previous experience working in a fast-paced, metric-driven call-center strong preferred - Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role. - Strong active-listening, problem-solving, negotiation, and customer-service skills. - High energy, resilience, and the ability to remain professional under pressure. - Motivated by achieving individual and team targets. - Open to coaching, feedback, and continuous improvement. - Able to adapt to changing processes, priorities and systems as needed. - Strong organizational skills, including attention to detail and accurate notetaking.