Accounts Receivable Sr. Analyst - Collections

Job description

Summary We are seeking a highly driven and experienced Senior Accounts Receivable Analyst - Collections to manage a portfolio of strategic, high-volume B2B accounts while driving cash collection performance, reducing delinquency, and supporting overall Order-to-Cash (O2C) excellence. As part of the Finance team, this role will work closely with customers and cross-functional stakeholders to ensure timely collections, resolve payment-related issues, improve cash flow, and maintain strong customer relationships. The ideal candidate is analytical, proactive, customer-focused, and capable of managing complex collection challenges while contributing to continuous process improvements. Responsibilities Accounts Receivable & Collections Manage a portfolio of strategic customer accounts and ensure timely collection of outstanding balances. Monitor AR aging and proactively follow up on overdue invoices and payment issues. Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash. Process credits, refunds, adjustments, and write-offs in accordance with company policies. Identify collection risks and escalate high-risk accounts when necessary. Customer & Stakeholder Management Partner with customers and internal teams to resolve payment delays and improve collection outcomes. Manage invoicing and payment-related activities through customer portals such as Ariba, Coupa, and similar platforms. Maintain accurate customer account records and master data within ERP systems. Reporting & Financial Support Prepare aging reports, collection updates, reconciliations, and cash collection analysis. Support month-end, quarter-end, and year-end close activities. Assist with audit requests and ensure compliance with documentation requirements. Provide insights and recommendations to improve cash flow and collection performance. Process Improvement Identify opportunities to enhance collection processes, operational efficiency, and customer experience. Support knowledge sharing and best-practice adoption across the team. Participate in Finance projects and other ad hoc initiatives as needed. Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. 3–5 years of experience in B2B Accounts Receivable and Collections . Strong understanding of the Order-to-Cash (O2C) process, including collections, billing, cash application, and dispute management. Experience managing high-volume customer portfolios and enterprise accounts preferred. Experience with invoicing and procurement platforms such as Ariba, Coupa, GEP, Oracle Supplier Portal , or similar systems. Advanced Microsoft Excel skills, including reporting, reconciliations, and data analysis. Experience with ERP systems such as Oracle, SAP, NetSuite , or similar platforms. Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Advanced English communication skills, both written and verbal. Flexible to work U.S. night shift or European mid-shift schedules as required. Amenable to working onsite at Ortigas Center, Pasig City four (4) days per week. Finance Winning Behaviors Collaboratively Drive Results – Partner effectively across teams to achieve shared objectives. Focus on Process Improvement and Discipline – Continuously identify opportunities to optimize workflows while ensuring compliance and accuracy. Exhibit Critical Thinking and Intellectual Curiosity – Analyze complex issues, ask the right questions, and deliver innovative solutions. Efficient, Resourceful, and Resilient – Maintain high performance under pressure and adapt quickly to challenges. Practice Transparency – Communicate openly and honestly to build trust and credibility.