#ACN GN - SONG - Service - Salesforce Platforms - Consultant

Salesforce Business Analyst/Functional Consultant – Consultant – S&C GN SONG Management Level : 09 - Consultant Location : Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Must have skills : Salesforce CRM platform implementations, Business Analysis, Stakeholder Management Good to have skills : Pre-sales activities, Service experience design, Industry-specific knowledge Experience : Minimum 5 + yrs experience Educational Qualification : MBA from a tier 1 institute Job Summary As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions. Roles & Responsibilities Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements. Present working demos to stakeholders and support implementation tasks. Apply industry knowledge to implement Salesforce solutions tailored to client needs. Develop business cases and value propositions with data analysis and presentation preparation. Collaborate with project teams for successful Salesforce delivery. Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations. Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends. Professional & Technical Skills Must To Have Skills: Experience in Salesforce CRM platform implementations. Strong stakeholder management and issue resolution skills. Proficiency in business analysis, especially in service process design/redesign. Familiarity with industry-specific requirements and customer service operations. Experience in service experience design and user research. Exposure to pre-sales activities and willingness to grow in this area. Additional Information The ideal candidate will have strong communication , analytical, and problem-solving skills, along with at least one Salesforce certification. This position offers opportunities to work on transformative projects with global clients and develop consulting acumen through personalized training. About Our Company | Accenture About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.