Additive Manufacturing Service Supervisor

Job description

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies. Join us and help push the boundaries of what can be built. ## Purpose As a Service Supervisor, you will lead a team of Service Specialists, and Lead Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of Additive Manufacturing (AM) systems. You will own day-to-day service operations, improve equipment availability and reliability, develop technical talent, and establish the operational discipline required to support consistent, high-quality production. This is a highly visible, hands-on leadership role for someone who thrives in high-reliability, procedure-driven environments and knows how to build teams, establish standards, solve complex technical problems, and continuously improve performance. ## The Role **Own Service Operations** - Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support. - Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities. - Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures. - Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments. - Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions. - Monitor and maintain spare parts inventory, escalating potential shortages before they happen. **Build & Lead a High-Performance Team** - Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations. - Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct. - Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training. - Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles. - Provide timely performance feedback and hold team members accountable for execution, attendance, documentation, safety, and adherence to established standards. **Drive Service Discipline** - Establish and reinforce standardized maintenance, troubleshooting, calibration, documentation, and service practices. - Ensure consistent execution across shifts, technicians, and equipment. - Maintain rigorous standards for preventive maintenance, equipment documentation, calibration, work instructions, and technical records. - Identify gaps in procedures, training, tooling, spare parts, and service processes and partner with Engineering and other functions to close them. - Promote a culture where technicians understand not only what to do, but why it matters to equipment reliability, product quality, and production performance. **Improve Equipment Reliability & Utilization** - Improve equipment availability, reliability, service response, maintenance effectiveness, and overall equipment utilization. - Use equipment performance, downtime, maintenance, and production data to identify constraints and opportunities for improvement. - Establish and execute a pipeline of service and reliability improvement initiatives with measurable results. - Evaluate equipment modifications, component upgrades, spare parts strategies, tooling, and maintenance approaches based on operational impact and long-term reliability. - Partner with Engineering and technical teams to support equipment installations, commissioning, relocations, upgrades, and integration of new additive manufacturing systems. **Solve Complex Technical Problems** - Lead structured problem solving across equipment, controls, electrical, mechanical, optical, automation, and process-related issues. - Coordinate Service Specialists, Lead Service Specialists, Engineering, Quality, Production, and external suppliers as required to resolve complex or high-priority equipment issues. - Drive root-cause analysis and corrective and preventive actions that improve long-term equipment reliability and performance. - Translate lessons learned into improved maintenance practices, procedures, standards, and training. - Ensure significant equipment issues and recurring failures are escalated appropriately and tracked through resolution. **Drive Safety, Quality & Continuous Improvement** - Establish a culture of safety, accountability, technical excellence, and continuous improvement across the AM Service team. - Partner with Production, Manufacturing Engineering, Controls, Quality, and other cross-functional teams to resolve operational risks and improve manufacturing performance. - Provide leadership with visibility into equipment condition, downtime, staffing, technical risks, resource requirements, and improvement opportunities. - Use data and structured problem solving to improve service effectiveness, reduce downtime, and support manufacturing goals. ## Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls **Leadership Profile** - Proven leadership in high-reliability, high-accountability manufacturing or technical environments. - Demonstrated ability to build teams, establish standards, develop technical talent, and deliver results under pressure. - Experience managing employee performance, providing feedback, and holding teams accountable for safety, quality, and execution. - High ownership mindset with a bias toward action, accountability, and continuous improvement. **Operational & Technical Experience**