Admin Concierge - Raffles The Red Sea

Job description

Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers. Job Description Key Roles & Responsibilities Operational Coordination : Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival Correspondence : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations. Administrative Logistics : Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board). Inventory & Stock Control : Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks. Service Recovery Support : Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards. Professional Standards & Etiquette Legendary Service Philosophy : Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage. Grooming & Presentation : Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters. Confidentiality : Strictly handle sensitive guest information with the "utmost discretion and integrity". Qualifications Qualifications & Attributes Experience : Typically requires 2+ years in a luxury hotel front office or guest relations role. Technical Proficiency : Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems. Personal Traits : Must be "poised, creative, and inquisitive," with a high level of emotional intelligence and cultural awareness. Additional Information Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.