Admin Manager (SA)

Job description

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: ✅ Grow your career with tailored development programs ✅ Thrive your way with flexible work options ✅ Make your mark in a high-performing, values-led team About the Opportunity We're looking for an ALM Outbound Supervisor to join our Truganina, VIC team. In this leadership role, you'll be responsible for ensuring the safe, efficient and effective execution of outbound logistics operations. You'll lead a high-performing team, drive continuous improvement initiatives, support transport and distribution activities, and deliver exceptional service outcomes for our customers. Working closely with the Warehouse Operations Manager and key stakeholders across the business, you'll play a pivotal role in improving service, safety, cost performance and operational efficiency while fostering a culture of accountability, engagement and continuous improvement. In This Role Lead, coach and develop a high-performing outbound operations team. Coordinate daily outbound activities to ensure service, productivity and operational targets are achieved. Act as the escalation point for customer service enquiries relating to outbound deliveries and logistics operations. Champion a strong safety culture and ensure compliance with OH&S, HVNL and Chain of Responsibility requirements. Drive DIFOT performance and customer delivery outcomes. Identify and implement continuous improvement opportunities across transport, warehousing and distribution operations. Support and lead logistics projects from planning through to implementation and review. Monitor operational performance metrics and implement corrective actions where required. Collaborate with Supply Chain, Operations, Customer Service, Procurement, IT, Sales and Finance teams to improve business outcomes. Support the implementation and optimisation of TMS, WMS, ERP and freight management systems. Manage pallet control initiatives and contribute to achieving budgeted commercial outcomes. Provide operational reporting and performance updates to leadership teams. Lead by example and promote a culture of safety, teamwork and customer focus. You're Likely a Match If 5+ years' experience in logistics, transport, supply chain or distribution operations. Proven experience leading teams within a warehouse, transport or FMCG environment. Strong understanding of outbound logistics, freight and transport operations. Knowledge of Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) legislation. Experience working with Transport Management Systems (TMS), Warehouse Management Systems (WMS) and ERP platforms. Strong stakeholder management and communication skills. Demonstrated project management and continuous improvement experience. Strong analytical and problem-solving capability. Customer-focused mindset with a commitment to service excellence. Sound knowledge of workplace health and safety requirements within logistics environments. The ability to build engagement, develop talent and influence positive outcomes across multiple stakeholder groups. What's on Offer We're proud to offer a workplace that supports your wellbeing, growth and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days, plus 1 volunteer day annually. 📚 Career Growth: Endless learning and development opportunities. 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers. 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion. ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025). 🧠 Mental Health: Gold accreditation by Mental Health Australia. 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited. About Us Join us and be part of something bigger! Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud position within the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our Food, Liquor and Hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support. We're committed to diversity, inclusion and sustainability, and we welcome applications from people of all backgrounds, including First Nations peoples. If you require support throughout the recruitment process, please let us know. Your privacy and dignity will always be respected.