Administration Officer

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The role ALS Environmental is seeking an Administration Officer to join our team in Stafford. This role provides critical administrative support across client services and laboratory operations, ensuring accurate data management, effective communication, and smooth day-to-day workflow. You will play an important role in supporting service delivery and maintaining strong client outcomes. The day to day Your key responsibilities will include: Provide administrative support to Client Services, Project Management, Accounts Department and Laboratory teams Manage incoming communications (phone and email) and direct enquiries appropriately Enter, maintain and validate financial and laboratory data within Laboratory Information Management Systems (LIMS) Perform invoice auditing, EOM account reconciliation and client claim processing Support coordination of internal workflows and communication between teams Assist with general office administration, stationery and clerical tasks Provide support to sample receipt and bottle dispatch as required These activities are essential to maintaining data accuracy, operational efficiency, and high-quality client service. The essentials We are looking for a highly organised and detail-focused administrator who enjoys working in a fast-paced, team-oriented environment. This is a high-volume role requiring: Strong attention to detail and accuracy in data handling Ability to manage multiple tasks and deadlines concurrently A proactive, solutions-focused approach Clear and professional communication across teams You will bring: Experience in administration, customer service, or operational support roles Strong computer literacy, including Microsoft Office (Excel, Word) Excellent written and verbal communication skills High attention to detail and strong organisational skills Ability to work independently and as part of a team Adaptability to changing priorities in a fast-paced environment A positive, ‘can do’ attitude with a willingness to learn Experience in a laboratory or technical environment (desirable) The right to work in Australia Our commitment Safety, quality and client service are core values at ALS. We will provide: Training in internal systems and laboratory processes A supportive team environment with ongoing development Opportunities to grow your career within a global organisation Additional skills and interests (desirable) We value individuals who take an interest in continuous improvement and operational efficiency, including: Experience or interest in automation, data management, or process optimisation Advanced Excel or systems capability (e.g. macros, scripting) Exposure to programming or data tools (e.g. VBA, Python, R, SQL) Interest in emerging technologies such as robotics, AI or digital optimisation Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.