Administrative Agent

Job Type: Full-time, Permanent
Compensation: Starting at $18.00 per hour
Scheduled Hours: 37.5 hours per week

PRIMARY DUTIES:

The Administrative Assistant is a role supporting client transactions in the group life and disability sector of an Insurance company.

HIERARCHY: Administrative Assistant reports directly to the BPO Senior Manager who reports to the BPO Practice Director who reports to the Executive Vice President CX Practice who reports to the President of the Global Video Transformation division who reports to the Chief Executive Officer.

PRIMARY TASKS AND RESPONSIBILITIES:

• Upload documents to member files
• Enter data into member files
• Generate barcodes to catalog documents
• Perform all other tasks related to sorting information relevant to members
• Critical evaluation of received data to identify errors, inconsistencies, and omissions
• Meet productivity standards according to the learning curve
• Navigate through our various tools and validate the feasibility of the transaction
• Assist and carry out special projects as requested by a direct supervisor or team leader.
• Other duties as assigned.

COMPENTENCIES:

• Strong, clear and effective English and French written and verbal communication skills

• Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Time management skills to multitask and adhere to SLAs.
• Analytical mindset

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Administrative experience: 1 year (preferred)
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Good typing speed (speed and accuracy)

TECHNICAL REQUIREMENTS:

· Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint

LANGUAGE SKILLS: English & French

Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.

WORK ENVIRONMENT: This role will be performed remotely.

EXPECTED HOURS OF WORK: Typically, standard business hours Monday through Friday 8:00AM – 5:00PM.

TRAVEL: No

BENEFITS AND COMPENSATION:

• Benefits:
• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.
• Compensation:
• Starting salary: $18-$19 per hour (CAD)
• Two paid sick days (after 3 months of employment).
• Two weeks of vacation.
• RRSP program (available after 6 months of employment).
• Paid holidays.
• Group insurance (available after 3 months).

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.