Administrative Assistant 4 - Parking and Transportation Services Department

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment. If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or . Job Description The University of Nevada, Reno is recruiting for an Administrative Assistant 4 for the Parking and Transportation Services Department. This position is the Front Office Manager for the Parking Services Department and is responsible for the managerial function of the office staff. This position provides administrative support to the Assistant Director and Director, oversees daily operations of the front office, manages a variety of financial processes, and assists customers with complex situations. This position enforces campus parking policies and procedures tactfully and consistently. Duties include (but are not limited to): Manage front office staff to include hiring, providing feedback, completing performance evaluations, training, managing time off requests to ensure adequate staffing levels, assigning tasks, ensuring task completion, and providing back-up support for front office team as needed due to staffing levels; Oversee daily operations for the front office to include daily cash drawer balancing and deposits, identify and correct discrepancies and overages/shortages, work with department Administration on annual permit purchase by reviewing quantities and parking lot changes, handle configuration of parking permits in parking system, determine and verify permit availability and eligibility, and coordinate permit distribution; address customer concerns, complaints and escalated issues promptly and professionally; Manage all high-level front office financial transactions such as citation void requests, investigate payment errors through web service payment gateway and process required corrections, review payment duplication though online systems and refund if required; process P-card reconciliation for two department credit cards; Coordinate and oversee citation collections, including processing monthly citation notification by email and mail; Manage the payroll deduction permit process to include processing cancellations, exchanges, and refunds; review delinquent payments, review employee separation notifications and coordinate with employee return of parking permit; Oversee campus parking inventory as the permit inventory manager, including annual permit inventory review and updates to zone specific data reports, allocation of parking permits for purchase, drafting annual reserved space invoices and monitor payments, review permit sales throughout the year and provide data to Administration, and update all published campus maps after inventory counts; these include ADA, Service Vehicles, Bicycles, Shuttle and Zone maps, work with diverse campus community partners to provide sound parking solutions; Manage the internal Campus Sign Map; update frequently to ensure all inventory changes as well as reserved signage are 100% accurate at all times; Coordinate with the Field Supervisor regarding construction projects and Special Event Coordinator for event parking to ensure sufficient parking; Maintain calendars, coordinate training events, prepare and take notes for meetings, and handle internal and external customer service issues as needed; Serve as the Secretary of the Parking and Traffic Board, overseeing communications with board members and citation appellants, coordinating and scheduling meetings, and preparing and maintaining meeting minutes; and Other duties as assigned. To see the full Class Specifications, visit: Essential Qualifications This position requires graduation from high school or equivalent education and four (4) years of progressively responsible relevant work experience which included experience in one or more of the following areas: providing administrative/program support to professional staff and management; performing secretarial duties in support of a manager; coordinating communications between the manager, staff and program clientele; supervision of subordinate staff; researching information from internal and external sources; OR One (1) year of experience as an Administrative Assistant III in Nevada State service; OR An equivalent combination of education and experience as described above. A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment. Preferred Qualifications Candidates with the following experience are encouraged to apply: Strong supervisory skills and experience in customer service. Good written and verbal communication skills. Detail oriented, organized, efficient, reliable and possess the ability to follow directions. Experience handling and maintaining confidential information and communications. Proficient in Microsoft Office Suite. Physical Demands If/when assisting with weekly meter money count, must be able to lift coin bags weighing up to 25lbs from the machine to the coin cart. This position requires lifting up to 20 pounds occasionally; and/or up to 10 pounds of force frequently; and/or negligible amount of force constantly to move objects; and walking or standing to a significant degree and pushing and/or pulling. This position requires the ability to see, hear, and communicate through speech. Schedule The typical work schedule is Monday through Friday from 8:00 am to 4:30 pm; this is subject to change based on organizational needs. This position is designated as Essential Personnel. In the event of a campus emergency, special event, closure to maintain campus safety or building operations, this position may be required to work outside of regularly scheduled hours. Compensation Grade Grade 29 In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code. To view the classified compensation schedules, please visit: Classified Compensation . Select Salary schedule, Non CBA PP01 or PP02. For more information, visit the Classified Salary Calculator Perks of PERS Classified Employees are enrolled in The Public Employees’ Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator Retirement Calculator for more information. “I’m so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I’m completely secure and confident that my retirement will always be there for me.” – Robin F. Perks of Working at UNR Health insurance options including dental and vision - Health Insurance Life insurance, generous annual and sick leave - Classified Benefits E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options. Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues. Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC Grant-in-aid for Classified Employees The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related. Classified Staff Grant-In-Aid Benefit Classified Employee Family Opportunity Program The University offers this program for spouses, domestic partners, and dependents of Classified employees (working at least 50%). The Classified Employee Family Opportunity Program may be used for undergraduate and graduate state-supported courses. Classified Employee Family Opportunity Program Department Information The Facilities Services Department is an organizational unit of the Division of Administration and Finance, and includes Planning and Construction Services, Parking and Transportation Services, and Maintenance Services. For more information, please visit: Exempt No Full-Time Equivalent 100.0% Required Attachment(s) Required Attachment(s) Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to review of applications, please contact the candidate helpdesk at . Attach the following attachment(s) to your application Resume/CV – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented. Cover Letter – (optional) Contact Information for Three Supervisory References – (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position. Transcripts – (optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position. Veteran Interview Consideration – (optional) – To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc). This posting is open until filled Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. Posting Close Date Note to Applicant A background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process. Applicants hired on a federal contract may be subject to E-Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs. The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). About Us The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries. Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.” Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics. The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University’s physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as “University Village,” to provide affordable housing for graduate students and early career faculty. Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google’s TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation. In 2023, the U.S. Department of Commerce’s Economic Development Administration (EDA) announced that Nevada – led by the University of Nevada, Reno – was named one of the inaugural 31 Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada’s Tech Hub will strengthen America’s lithium batteries, critical elements and other electric vehicle materials industry sectors within the state. Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world. The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience. Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education. For more information, please visit the University’s website . University of Nevada, Reno