Administrative Assistant (Admin & Office Operations)

Job description

Location: Ha Noi Department: Human Resources Report to: HR Manager About Us ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan. Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry. Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learner's goals and context, ensuring measurable improvement and lasting confidence. Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world. Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators: Forbes Top 4 Companies Using AI to Transform the World Research Sniper Top 5 Best AI Apps ASU+GSV EdTech 150 CB Insights Top 100 AI Companies Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication. Role Summary We’re looking for a careful and organized Admin / Office Operations person to support our day-to-day administrative needs in Hanoi. You’ll handle a range of administrative and operational tasks, from paperwork and payments to office coordination and employee activities. This is a hands-on role where being detail-oriented, reliable, and proactive is key. Note: We’re open to both experienced candidates and interns/fresh graduates. Key Responsibilities Handle administrative paperwork, contracts, invoices, payments, and related documentation Coordinate day-to-day office administration and work with external vendors when needed Support employee activities and internal arrangements Keep track of administrative tasks and follow up to make sure things are completed accurately and on time Support other ad-hoc administrative and operational tasks as needed What You Will Have 1–2 years of experience in Administration, Office Operations, HR Admin, or a similar role is a plus Fresh graduates and interns are also welcome to apply Careful, detail-oriented, and reliable, with a strong sense of responsibility Good organizational and follow-up skills Comfortable communicating in English through email and chat Able to work independently and manage multiple tasks Proactive and willing to take ownership of day-to-day tasks What We Offer Flexible work setup: Remote-first for Singapore, India, Indonesia, Malaysia; hybrid model for Vietnam. Comprehensive employee well-being benefits. Free ELSA Premium courses to polish your language skills Collaborative, international team culture. Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.