Administrative Assistant, Call Center

Job description

Mad City Windows and Baths, a company backed by Renuity, is hiring an Administrative Assistant to join our team at our Madison, WI Call Center! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join one of the fastest growing remodeling companies in the United States! What Can We Offer You: - Competitive base pay of $20.00/hr per hour commensurate with experience and skills - 32-40 hours per week available - Work with a team of talented, professional, and fun individuals who enjoy what they do - Represent high quality products with the leading professionals in the industry What You’ll Do: - Assisting with planning and coordination of call center activities designed to promote positive morale. - Distribute Tango gift cards and other employee incentives or recognition awards at the direction of leadership. - Maintain accurate call center records, including schedules, pre-approved time off, job titles and personnel changes, and other administrative records. - Audit inbound call records to ensure lead sources are accurately documented for Vonage calls. - Monitor and maintain office supply inventory, including ordering and restocking supplies as needed. - Submit eligible leads to appropriate lead sources for credit and track submissions as needed. - Update YoDeck content displayed on call center TVs. - Support the onboarding of new call center employees, including preparation of materials, systemrelated administrative tasks, and new hire documentation. - Monitor and track Mad City Google reviews by market and maintain related reporting. What You’ll Bring: - High level of attention to detail and accuracy. - Proficiency with Microsoft Office applications. - Comfortable learning and navigating multiple software platforms and internal systems. - Ability to work independently, take initiative, and follow tasks through to completion. - Strong problem-solving skills and sound judgment when handling routine administrative issues. - Effective corporate communication skills. - Ability to handle employee and business information with discretion and confidentiality Who We Are: Mad City Windows and Baths is one of the fastest-growing remodeling companies in the USA that is rapidly expanding its services across the USA. With offices already established in many different states, and more opening each quarter, we are dedicated to helping families throughout the Midwest and southern territories! Please refer to our website for a list of all the active territories. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy https://renuityhome.com/privacy-policy/