Administrative Assistant (EP-AGS-2026-227-GRAE)

As an Administrative Assistant in the CERN Users Office, you will contribute to the delivery of customer-focused administrative services for CERN's international community of guest scientists, supporting processes related to registration, personnel formalities, and Host State documentation. You will gain hands-on experience in administrative coordination, stakeholder engagement, and service delivery while contributing to the implementation of CERN's new Human Capital Management (HCM) system and the development of onboarding initiatives that support the integration of newcomers across the Administration Directorate. Your responsibilities Provide administrative support and guidance to CERN's guest scientists, facilitating registration, personnel formalities, and their integration into the CERN community. Process, maintain, and manage administrative records and documentation, ensuring data quality and accuracy across CERN's information systems. Contribute to the continuous delivery of administrative services by supporting team activities and ensuring service continuity when required. Support the documentation, review, and improvement of administrative and Human Capital Management (HCM) processes, including the collection and analysis of user feedback. Contribute to the development and maintenance of onboarding resources, communication materials, and knowledge-sharing initiatives that support the successful integration of newcomers across AGS services. Your profile Initial experience in administrative support, customer service, office administration, or a related field would be considered an asset. Exposure to service-oriented activities and interaction with a diverse range of stakeholders would be an advantage. Experience maintaining records, documentation, or administrative information would be considered an asset. Familiarity with standard office software and digital collaboration tools. Exposure to onboarding activities, user support, feedback collection, or the preparation of guidance materials would be an advantage. Skills Strong communication and interpersonal skills, with the ability to work effectively in an international and multicultural environment. Service-oriented mindset and ability to interact professionally with a diverse range of stakeholders. Good organisational skills, with the ability to manage multiple tasks, maintain accurate records, and follow up on activities. Strong attention to detail and ability to handle information, documentation, and data with accuracy and confidentiality. Proficiency in Microsoft Office applications and collaborative document management tools. Spoken and written English, with a commitment to learn French. Eligibility criteria: You are a national of a CERN Member or Associate Member State . By the application deadline, you have a maximum of two years of professional experience since graduation in General Administration, Customer Service (or a related field) and your highest educational qualification is a general secondary education diploma . You have never had a CERN fellow or graduate contract before. Applicants with a Bachelor's, Master's or PhD degree are not eligible. Job closing date: 12.10.2026 at 23:59 CEST. Contract duration: 18 months, with a possible extension up to 36 months maximum. Working hours: 40 hours per week Job flexibility: Fully Onsite Target start date: 01-December-2026 Job reference: EP-AGS-2026-227-GRAE Field of work: Administration Benchmark job: 5B0020 - Personal/Team Assistant Global Benefits A monthly stipend of 4687 Swiss Francs per month (tax free). 30 days of paid leave per year plus 2 weeks annual closure. Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. Family, child and infant monthly allowances depending on your individual circumstances. A relocation package (installation grant and travel expenses) depending on your individual circumstances. Possibility to extend your contract up to 36 months. On-the-job and formal training including language classes. Overview of CERN - Discover a world where the impossible is made possible! At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive. Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success. If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART! More information about us, here: