Administrative Assistant / Officer

Job description

Who are we At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role As an Administrative Assistant/ Officer at Knight Frank Property & Facilities Management, you’ll be the key person in supporting both owners/ tenants and team. Report to the Site Head, you will facilitate the onboarding of new owners/ tenants, coordinate service requests and maintain an organized filing system. This position is ideal for a proactive individual with excellent interpersonal skills. What You Will Be Doing Owners/ Tenants Support: Act as the first point of contact for owners and tenants, answering phone calls, handling enquiries and complaints with professionalism. Onboarding New Owners/ Tenants: Assist new owners and tenants in the application process for card access, keys, season parking and manage move-in/move-out logistics to ensure a seamless transition into their new homes. Service Coordination: Coordinate on-site inspections for Technician and Property Executive to promptly address residents’ service requests. Administrative Excellence: Manage petty cash vouchers and facility bookings. Provide administrative support by compiling weekly and monthly submissions for HQ Accounts. Establish and maintain an efficient filing system to streamline documentation and operations. Keep an accurate inventory of office stationery and track equipment maintenance records. What We’re Looking For Someone Who’s Strong communication and interpersonal skills. Positive attitude with a can-do mindset. Detail-oriented. Proficient in Microsoft Office and comfortable using technology to streamline property management tasks. Candidates from property/ facilities management, service industry or Hospitality, Tourism, or Hotel Management will have an added advantage. Minimum of 'O' Level or equivalent qualifications. Why Knight Frank? Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance. If you’re ready to make an impact and grow your career in property management, we’d love to hear from you! Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.