Administrative Clerk

Job description

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland Reports to: Intake Director and CEO Education & Experience: · High school diploma or equivalent required; BA/BS preferred. · 1–3 years of administrative experience, with preference for experience in mental health or substance use settings. · Strong verbal and written communication skills required. · Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment. Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners. Key Responsibilities: · Answer and direct phone calls professionally; provide basic program information. · Greet clients and visitors with courtesy and professionalism. · Maintain confidentiality of sensitive client and office information. · Perform data entry, filing, document preparation, and correspondence. · Track reimbursements, office expenditures, and assist with report reconciliation. · Independently draft letters, memos, and internal communications. · Assist with intake processes and other special projects assigned by the supervisor. · Handle multiple tasks efficiently under high-stress conditions. · Communicate effectively with clients, staff, and others to resolve questions or concerns. Other Position Characteristics: · Requires constant mental alertness, attention to detail, and accuracy. · Supports overall office efficiency by assisting staff and leadership. · Friendly, compassionate, and capable of understanding client challenges. · Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification. Why PGIC: · Join a dedicated team providing meaningful services in Baltimore. · Work in a professional environment that values growth, collaboration, and client-centered care. Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency. Staff Name (Print): _______________________________________________ Staff Signature: _______________________________________________ Date: __________ HR (or Designee) Signature: _______________________________________ Date: __________