Administrative Coordinator - Hiring Team

Job description

Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY As an Administrative Coordinator I, you will serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support. This is done by answering questions, processing enrollment paperwork, coordinating referrals and authorizations, and keeping information accurate and organized. You will communicate with customers by phone, email, messaging, and chat while providing timely, helpful service. You may also assist with administrative projects and other daily office needs. JOB DUTIES Provide helpful, professional service to clients and colleagues. Answer inbound and outbound calls. As needed will respond to emails, messages, and chats with accurate information. Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed. Provide daily administrative support. Review, process, and update forms and documents in the appropriate systems. Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors. Follow applicable laws, standards and procedures. Organize priorities and coordinate workflow to support team and customer needs. Use computer systems and common office applications. Coordinate intake, referral, and enrollment activities while maintaining accurate records. Participate in required training and professional development. Use bilingual communication skills to support customers where needed. Complete other related duties as assigned. QUALIFICATIONS What you'll need Customer service or call center experience, including assisting customers by phone, email, messaging, or chat. A combination of education and experience that has prepared you to perform the responsibilities of this role. Ability to successfully complete a background screening. Employees must provide their own reliable internet if working a remote/hybrid position Experience that may help you succeed A high school diploma, GED, or comparable education or experience. Experience providing administrative or clerical support in an office or service environment. Bilingual communication skills may be helpful in certain locations. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Profit-sharing for employees in good standing Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance